Milan Family Hotel

"Very clean and friendly staff"

"Hasn't been updated in a while, the pool area is nice, but a heads up is that they wont allow you to bring any food or drink of your own to the whole pool area which is set up with plenty of tables and chairs (not even a bag of chips, or a soda) . Food is allowed, but only if you buy it from them, which can get pricey. The staff was nice enough, but the whole experience would have been nicer if that weren't a rule. "

"We had a great stay! Would visit again."

"Terrible left after one night "

"Great location right near the airport with the added bonus of having a complimentary shuttle service. Room was spacious and clean, and staff was friendly."

"****BEWARE**** I was here for a basketball tournament over the weekend and we had no hot water. I guess a few other people had the same problem. I was told that when the manager came in Monday, I would be compensated for my stay. Instead, she told Expedia that when she got there Monday, there was nothing wrong with the water and they will not offer any sort of compensation. They didn’t even offer me another room after I told them that I had no hot water and said they can come check for themselves . Instead, I received an email saying that their boilers are working fine and that they think it was from all the teenagers in the hotel staying there.. EXCUSE ME !! if your hotel boilers can’t keep up when your hotel is at full capacity then maybe you need an inspection done maybe things aren’t up to code. Not to mention the leak under the sink or the heater that was making noise all night . Those things I could overlook but hot water is a basic amenity. And they think they’re slick instead of texting me back they call the room so that their side of the conversation isn’t documented. Unprofessional . My worst experience ever at a hotel. "

"The property needs some updating and system repairs for the in room heating/cooling. The property also smelled heavily of smoke - cigarette and weed smoke so that was gross. The staff apologized profusely and didn’t try to make excuses, they just tried to make it right. We ended up in a much better room that was clean and functioning as expected. Friendly employees and overall experience. Just hope they enforce the no smoking policy in the future. "

"Good location and value for money."

"I really enjoyed our stay, the jetted tub was really nice. I wish they did special things for newly weds. "