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"Staff was friendly. Walking distance to everything "

"Loved!"

"Sometimes its the staff that gets a hotel the five stars! They were extremely friendly and professional from check in through checkout! We had a wonderful stay and would definitely go back!"

"Check in was easy, but would have been nice if she would have given us more information. For example, the lobby entrance is the 2nd floor. She told me to take the elevator down. Would have been nice to have been told to drive down to the 1st floor garage which has access to our room. Room was nice, very accommodating space. Beautiful setup including a couch area to view the bay. Disadvantage....Ice and water machine were on the North side of the buildings...we were closer to the South side, which made it a walk and made us opt for the water in the room at $9 each. Fireplace patio was private to guests only with lots of patios for all. Lobby had a fireplace with a lot of sitting room to play games, watch the ocean or relax. Very welcoming. We didn't use the pool or spa, but it was very clean. The sauna and cold plung were an additional charge. The best part to me was the almost private beach and easy access from the hotel! I love that. Would have liked to have seen beach towels away, but we didn't ask for any either. Will definitely stay again. "

"This is one of our go too spots in Monterey and we did a last min trip for mlk 3 day weekend with the kids we usually get a suite w a balcony but they didn’t have any available this weekend so we got a regular room with 2 queens and still had a fire place and was amazing as always great customer service they came out with a new texting number you don’t even need to go to the front office to check in or out so it’s super fast and simple and quick responses our overall stay was 10/10 "

"The rooms were kept very clean and had very helpful and nice staff for the whole trip. The hotel is beautiful in and out with plenty of areas to enjoy the Ocean and has Very good food."

"Great room, great staff at Jacks. Kenny and Daira were great Will definitely be back"

"Room was good size with a great bathtub."

"We had a great stay. Everyone was friendly and the rooms were clean. We will definitely be back. "