「Let me,start by saying all the staff were absilutely brilliant and friendly. Hitel gowever seems to be in a state or ill repair. Paint falling off walls and ceilings. Curtainscthat didn't close fully. Heating was never on and very cold in am. Carpets filthy. Door to my room was in very bad state. Just think whoever owns this needs to get his finger out and invest in the property and staff. Not good.」
「Overall, the property was clean and tidy, the staff were really friendly and helpful and the food was decent. However, one of the rooms had no working shower and despite reporting it first thing in the morning, it still wasn’t repaired when my dad returned. They did offer to move him to another room, but it was late and he just wanted to get to bed. Also, the beds were really uncomfortable and the pillows were so thin, I had to use all 4 of them. Rooms would benefit from blackout...