Zao Mt. Zao Hotels

"It was nice, but I wanted my food served in my room, but it was a buffet style. Otherwise the Hot Springs is nice along the river…..very big and if you’re looking for a small ryokan style this is not it. This is more for a group activities."

"Friendly staff, nice natural Onsen within premise, very convenient-centrally located and brightly lit, especially when walking back at night after dinner outside, it's most welcoming. Amenities at the lounge and free shuttle service to/from Yamagata station is important for me so it's nice to have that. Room is spacious, very peaceful stay."

"Stayed 4 nights, beside being good at location, reasonable price; service was superb. My luggage delivery was challenging when I had to recall it back all the way from Aomori due to tsunami- earthquake alert, and the staff were very patient, took the trouble to call Yamato to ensure my luggages was safely sent back. Thanks to a gentleman staff (4/20) who find me a good rroom rate to extend extra day and make 1st call to Yamato, and Ms Sato San (4/23) who again called to check when my luggage didn't turn up on time. Much appreciated!! Will definitely come back again."

"We tried both Japanese room and western room and both are good but we preferred the latter. We also love having snacks and drinks in the lounge area and it’s free. I don’t drink alcohol but my family members do and they love it. The onsen is also good."

"Absolutely incredible! The staff was very friendly and the onsens were relaxing. We didn't realize there was a shiatsu massage chair in the room. That was a definite bonus. We went for the junior suite, which was a bit of a splurge, but worth every penny. I would definitely recommend the upgrade. "

"Staff was very friendly and it was very clean"

"This hotel was wonderful. From its staff to its location - it was a perfect place to rest after touring Yamagata! "

"Great location and price!!"

"Stunning hotel, giant room and very nice futon! "