FlexStay Hotel Management Muko hotels

"Great stay"

"Clean rooms staff friendly location good"

"The staff was friendly and provided excellent service. They were very helpful with luggage forwarding. They never hesitated to help with anything we asked. We enjoyed the free drinks (coffee, tea, water, cocoa). We had a tatami mat room and it was very comfortable. The water closet and wet room was very clean. The hotel is within half a block to Kyoto station, a taxi stand and 7-11, so it's a very convenient location. There is a public bath, but we didn't try it. We used the paid laundry and it left our clothes wet after the dryer cycle. We had to set an additional cycle. The laundry was busy, but it was nice to be able to pack less knowing we had access to it."

"Everything was great ! Bed was comfy and lots of fresh linen and towels ! "

"Great hotel "

"We LOVED our stay at Smile Hotel. It is our first time in Japan. From the services and amenities, everything was EXCEPTIONAL. We loved the helpful staff, even though they were not speaking english, we manage to communicate with the translator. I forgot an adapter for my laptop and I needed one as I was writing a final exam during my stay and they lended me one. I also needed a ethernet cable and I found one when I arrived. For western residents wondering about the bed sizes, we are a chubby couple and their double bed was more than enough for both of us. They have laundry with auto-detergent (meaning you don't need to add detergent as it has itself), they can provide you an iron at the front desk. I’ll just say that if you have any question about something you may need, don’t hesitate to ask them, they will answer you and if they can they will definitely help you too :) Thank you so much! We are looking forward to staying with you again! ❤️"

"Beautiful."

"This is one of my favorite hotels in Japan. The hotel is new and clean. We got the room with 4 twin beds and it was great for our family to have our own beds. The bathroom is also spacious. The onsen was great!! It has 3 tubs with different temperatures with lots of shower space. The locker room was big and has a few vanity areas. The laundry has 4 machines but we still had to wait for our turn but it was not too bad. The hotel has direct access to the train station which is nice. The lower floors has a few restaurants to choose from which is great! There’s also some activities you can do at the main floor and they also sell snacks. The hotel is right beside a 7-Eleven which was very convenient."

"Loved this property so much we extended our stay!"