Westfield NRH Courtyard Hotels

"Choking “nonsmoking” (couldn’t even breathe normally because of the smell of smoke and weed), dirty room, used dirty bedding, dirty floors, dirty bathroom Staff is good, trying to be nice and helpful There was terrible noise upstairs all night, didn’t feel safe, had no rest "

"The day was amazing. The room was spotless. The staff was very helpful and kind."

"only two things I didn’t like was that the curtains didn’t close all the way so I had to hair clip them closed and the bathroom mirror wasn’t wiped clean and there was a message in the mirror from prior guest "

"Staff was excellent! Mike at the front desk was great!! "

"Staff food and cleanliness was great. Parking was convenient."

"Very clean, spacious rooms right at the Casino. Only complaint we had, which has nothing to do with the hotel and staff, is that a lot of the restaurants in the Casino are not open during the week. Other than that, we really enjoy the hotel. "

"Yea it’s"

"Clean room"

"To Whom It May Concern, I am writing to express my deep disappointment with my recent stay at the La Quinta hotel in Springfield, Massachusetts. I have stayed at many La Quinta locations across the United States and have always had positive experiences, which makes this situation especially upsetting. This was, unfortunately, the worst experience I have had, and certainly not worth the $153.00 I paid. Although the hotel is advertised as smoke-free, the smell of marijuana in the elevators and throughout the sixth floor was overwhelming and unacceptable. I was traveling with my two granddaughters, ages 15 months and 13 years, and the environment did not feel safe or appropriate for them. Additionally, the room itself was extremely uncomfortable. The mattress felt as though it had a sunken hole in the middle, making it very difficult to sleep, and the pillows were unusually small and flat. Given the circumstances of my trip—my father is currently in critical condition at Baystate Hospital—I needed a clean, comfortable place to rest. Instead, I felt compelled to check out at 6:39 a.m. due to the poor conditions. I am asking that this hotel be reviewed and that these issues be addressed promptly. This experience does not reflect the standards I have come to expect from La Quinta. Thank you for your attention to this matter. Sincerely, Louise Fuentes "