The house was perfect size for our family of 8 who came to help support and move our daughter into college. I was a bit disappointed on check in day that I could not talk to a person through the app, it appeared that all responses to my questions were all auto generated through a virtual assistant of sorts. We arrived at 2:00PM after driving 10 1/2 hours to get there and wanted to see if we could put some stuff inside so we could go get lunch, but an auto generator simply sent a link with some food suggestions. It was a process to get an answer. Ultimately we were not permitted to put anything inside until 4PM, yet last night, prior to checking out today I got an auto generated message asking me to be sure to let them know if we planned to leave earlier than the required check out time.
The house was as advertised...plenty of beds available and it was very clean. The main master bedroom's bed was very uncomfortable, extremely hard...but all other beds were comfortable. The house doesn't have great insulation so on the bottom floor you could hear when people on the third floor were talking or even showering. For us it wasn't a huge deal because we all get up around the same time, it might be difficult if there are people on different schedules.
The location is great, just a few minutes by car from downtown, a few minutes from 12 South and other areas of interest.