Sydney Neild Avenue Maze Hotels

"Lovely staff - very clean and central to the centre - will definitely book again"

"Exceeded expectations with excellent staff. Especially the concierge going above amd beyond to ensure guest satisfaction "

"This is a beautifully appointed hotel. Great central location. We will definitely stay here again."

"We stayed for 4 nights and 5 days and unfortunately, the breakfast experience was consistently disappointing. The menu selection was very poor and repetitive, far below what you would expect from a 5-star hotel. More concerning, however, was the level of service. We were travelling with a baby, and simple requests such as a high chair or baby cutlery were handled extremely slowly, often requiring multiple reminders. This made what should have been an easy dining experience unnecessarily stressful. Basic table service was also lacking. Used plates were not cleared unless we explicitly asked, which is unacceptable for a hotel of this standard. Additionally, it was quite unprofessional to see staff at the entrance wearing wireless earphones and chatting among themselves instead of attending to guests. There was little sense of organisation or attentiveness. Overall, the service at breakfast was far below expectations and significantly impacted our stay. Aside from the location, this hotel does not deliver the level of quality expected for the price."

"The location was very good, right near the marina and Sealife Aquarium. Lots of dining near the waterfront and the Hop on Bus Stop was close by too. This hotel is very large with several restaurants & a bar/ lounge. They have many business people & conference rooms, so lots of people coming & going all day & night. The staff was very friendly & professional. Our room was clean and comfortable & it was very quiet. They took very good care of our luggage storage while we waited for our airport transfer several hours later that day. Only issue we had was regarding their breakfast. We were told at check In that we had to preorder our breakfast buffet for every day of our stay, so we went ahead and added it onto our hotel bill. When we went to the buffet we were consistently asked if we wanted it charged to our room? We told them we had already prepaid, and it took them forever to find that charge on our reservation! So, this was a complete LIE! We did NOT have to preorder — we could have just paid every day as needed. Did not appreciate that! I had to check our bill at check out to make sure we had not been double charged. Maybe the business people don’t care because their corporations are paying, but as a private customer, I do not like being lied to & then questioned about a charge everyday! "

"The website shows that the rooms have kitchens, but you can't cook there. Maybe it was our fault, we didn't examine it carefully enough.The bed, the room, and especially the bathroom are very small.Area & staff members ok "

"Nice, clean basic hotel. Nothing special to write about but greeted by friendly, helpful staff on arrival and our room was ready way before official check in time. Room was small but again clean and tidy. Comfortable bed with tea/coffee facilities although no safe. Aircon was good, as was the bathroom. Location was a fairly far from the centre (30/40 min walk to Opera House) but I didn’t mind as it was a nice walk through the Botanical Gardens. Note: the official entrance is to the rear of the building. The entrance from the main road is only stairs and no lifts. There are a couple of bars and coffee shops as you walk into the centre and overall, decent stay and would recommend to others. "

"We had a lovely stay. The location is fabulous, staff were all incredibly friendly and attentive. The view from our room was just like in the photos online. The bed was so comfortable, not too hard, not too soft. I wouldn't hesitate to stay here again. "

"Clean room, helpful staff, good location!"