Fairmont New Almaden hotels

"It was great"

"I would definitely recommend this hotel. It was perfect "

"Conveniently located to the airport. Older hotel but was clean and had good amenities. "

"It took 20 min. to check in. The guy at the front couldn't figure out how to give us 2 rooms close together. Our 1st room smelled like urine. We went back and immediately asked for a different room. The next room didn't smell bad but didn't have that fresh clean smell. The breakfast was sparse. Hard boiled eggs that wouldn't peel. Funny tasting yogurt. We were there 3 days & they didn't come give clean towels or TP once. Don't stay here. "

"It was a nice view, I just wouldn’t recommend the 2nd floor. "

"We had a really lovely stay overall. The property is beautiful and very clean, and we appreciated that most of the in-room amenities were complimentary. Our room had a great view of both the ocean and the pool, which made the experience even more relaxing. We would have liked to use the spa services but they were quite expensive for an already expensive nightly rate. Unfortunately, we did run into an issue with the smoke detector in our room. After a hot shower around 11 PM, it started going off. We called the front desk and were told someone would arrive in about 10 minutes, but it took closer to 30 minutes. The staff member who came wasn’t able to fix the problem and said they would return with replacement batteries, but no one came back. As a result, we didn’t get to sleep until around 1 AM. The alarm went off again multiple times around 11 AM the next morning. We ultimately had to rearrange furniture to reach the detector and silence it ourselves each time with risk of self-injury because the detector was very high up. The staff was apologetic, offered us a late checkout, and said they would refund the hotel fees for the inconvenience (though we have not yet received that refund two weeks later). Aside from this issue, the property itself was excellent. I would recommend confirming that room maintenance issues are fully resolved if something comes up during your stay. With better follow-through on service requests, this would have been a perfect visit."

"Beautiful views, super location, fun and funky decor, great restaurant, amazing staff who went above and beyond to add birthday treats to our room for my daughter. Add in a heated pool, hot tub, and happy hour - just perfect for a winter getaway. We loved it and will definitely be back."

"The smell of smoke is still present in the hallway and the room. Toliet bowl needs to be scrubbed clean at the rim. Those are sensitive details I cannot overlook. "

"Clean and friendly staff. I will definitely stay here again."