Birmingham New Hall Mill Hotels

"Pet friendly but not disabled friendly. Staff excellent management useeless. Had a fall lift broken,put on top floor inspte of using disabled buggy. Requested for manager to call ne re complaint no call,i made 4 call toll charged kept waiting average 15 minutes for them to find manager only to have to hang up due to cost. Would advise anyone not to go here,staff great manager useless. Half of evening menu unavailable both nights"

"Our hotel stay was lovely staff very friendly and helpful, our room was on the 4th floor very quiet family room, beds very comfortable & pillows lovely sheets room clean good choice on teas coffees & hot chocolate with biscuits and mint chocolate coins. The TV channel choice was really good. Great location 5 mins walk to New street train station also close to getting the tram and close to the library and Symphony hall, and Victoria Square, we went to visit Black Sabbath bench to pay our respects to Ozzy Osbourne. "

"Clean room, staff are really friendly."

"Amazing food. Friendly staff. Lovely grounds, quiet good nights sleep room was lovely. Even better there were lots of cruft dogs staying here when we did. "

"Quieter area with easy access to the centre amenities, hotel very friendly staff , excellent sized room 2nd stay will return "

"The rooms were decent sized, lovely inn with friendly staff I would recommend people going if they’re staying for a few days. The only thing is the cleanliness the bathroom had some hair it looked like and also the door handles were falling off on the doors. But overall a good stay and slept well."

"Staff were superb, Bart was so helpful, it really made the trip enjoyable. "

"Could do with a hair dryer, struggled a little as no drink making facilities, not even a glass. Other than that a very comfortable stay. The staff are lovely "

"Clean , relaxing , decent food and nice staff"