纽约艾斯酒店

“客房乾淨”

“Waiting for elevators took ages. Asked for house keeping at 8am, no one came to clean when I went back at 2:30 pm. Had to go down to concierge to ask for housekeeping as the call to concierge was on hold for more than 5 minutes. The concierge staff called house keeping in front of me and gave me a dirty look saying loudly to the housekeeper that the customer is complaining.”

“Unpleasant experience ”

“Great location, lively staff & a good vibe for tourists. Le Parisien Bakery an extra point for a morning caffettino. Great for a Broadway agenda.”

“two tiers security check experience unwelcome, the main enterance security staff has done over duty on my visit, every time I exit or enter the Hotel, same security staff only asked me for the Hotel pass, but any other guest enter to Hotel without any request on Room card,”