Niagara Regional Municipality Hotel with Pool

"Good falls view."

"Terrible room - small, no view at all, no closet or place to hang clothes, next to elevators which were too loud so we couldn’t sleep. "

"Awesome view"

"It was great for the price point."

"clean room"

" Great place to stay. Good location "

"The room was dirty. We had no shampoo or body wash in our dispenser, iur sheets had stains and dust in the corners. Check in would have been better if the staff were more friendly. Sad that this place has gone SO down hill especiallyfor the price. "

"We had the Breakfast at the location. The staff was helpful."

"I was disappointed. While the room itself appeared clean at first glance, the overall experience left a lot to be desired. I stayed 3 nights. There was no cleaning service during the stay—only an offer of extra towels, toilet paper, and garbage bags. I ended up having to clean my own coffee pot, change the garbage, and leave it outside the door myself, which is not something I expect when staying at a hotel. There was no hot water during my shower at 3pm on the Saturday or at 9am on the Sunday. I did advise the front desk, but they told me it happens sometimes because all the guests from the water park are rinsing off at the same time and the hotel is on a boiler system. The room itself had a terrible musty smell, and the bathroom was even worse, making it uncomfortable to use. It is in desperate need of a renovation. Noise was another major problem. The walls are extremely thin—I could hear everything, including people on the floor above using the bathroom. To make matters worse, the headboard was positioned against a wall adjacent to entrance door #2, so every time the door opened or closed, the extremely loud banging would shake the headboard.I asked for a late checkout which was offered at a cost of $100, which felt excessive, so I declined. The extremely high cost of the room includes water park passes, which I was unable to use as I stayed here for a dance competition. It would be nice to have the option to decline the waterpark passes for a better nightly rate."