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"All staff are so helpful and friendly. My favourite spot is the dining area. It’s so comfy and welcoming. Milk factory is the great place to eat special pizza, past and dessert. Less 10mins walk. The bus stop is just around the corner so easy to access to the each mountain. I highly recommend this lodge if you are looking for somewhere cozy and relaxing. We definitely want to come back here!! Thank you for having us."

"Great stay "

"Great staff. Super convenient location. We had a great time there!"

"Clean room, excellent breakfast "

"Amazing hotel, great room the private tub is magical. Highly recommend the half board dinner was delicious! Staff was amazing. We would come back again. "

"Ideal base for skiing in Grand Hirafu, with ski in/ski out access to the Ace Family Lift and location is walkable to a good variety of food, shopping and ski hire options, as well as the King Gondola and Hirafu Welcome Centre. Staff were friendly and helpful, and buffet breakfast hit the spot each morning. Onsen was lovely after a day on the slopes too! We loved the view from our room, watching people ski down the Family Run. Would stay again and highly recommend. "

"Great onsen. Lovely settings "

"This was our first Park Hyatt visit and boy does it live up to the name. Being from a blue collar level, this was a special treat for my husband and I and it surpassed our expectations. The resort is in pristine condition, the rooms had zero flaws and the service was outstanding. They made you feel special and never ignored. It will be the most memorable stay for us and the view of Mount Yotei and in room onsen, was the icing on the cake. Even our room service meal was out of this world. A must visit for all."

"Yes, room was clean, and amenities like shampoo, towels was adequate."