Lodges in North America

"Excellent customer service from all the staff and the hotel is in a great location."

"Good location, good price"

"The Fairmont is typically a great stay, however, this time there was no hot water in the morning at 6 am in my room. It was odd. The water from the toilet after flushing was really hot and the shower was cold. Called front desk to let them know. Not sure what happened- maybe it was the ghosts of the hotel having fun. Staff and amenities are always incredible!"

"Clean and very friendly staff, everyone was so nice. When you walk in there’s a Starbucks in the corner and lobby is beautiful. Would not stay again because the rooms are old and outdated. No microwave in any room, what’s so ever. Brought some pizza back and couldn’t eat it. Very old tv, it looks like a microwave. We got put in the wrong room but didn’t complain because we didn’t really mind even though the bed was smaller then what we paid for. Dock parking- 4day parking with hotel discount, $180 total."

"The deposit upon check in is 500 dollars, which is fine because it’s returned but I feel this should be noted. Property charges 35 dollars per day mandatory, but they do allow you to use it in the cafe which I guess is nice. You’re basically forced to spend money there daily. The hotel is beautiful and clean, rooms are a great size for New York, beds are very comfy, and the bathrooms are stunning. Our mini fridge was broken and our curtains did not close all the way allowing a room full of light from Times Square the first night. They did fix these issues and gave us a room credit for the inconvenience. Most of the staff members were courteous and helpful. The noise from Times Square if you are on the lower floors is definitely noticeable, we slept fine but if you are a light sleeper I would def suggest getting a higher floor. Overall it is a beautiful hotel and great view, area, and size for the price point. "

"The room is a little older some chipped paint but shower was good pressure beds and pillows comfortable, room had enough space. No issue with elevator at all and we were on 47th floor. Other than that its a great location the subway is steps away and had no noise at night. "

"Very good location right in Times Square great staff"

"Wonderful friendly service. Worth every cent "

"My room had a strange T configuration and the bathroom was right next to the bed with thin walls. Even with the door closed, I could hear the toilet water running all night as it had a slow leak. The room itself was clean. I appreciated that there were no carpets. The coffee cups provided in the room were too small for the size of coffee the pods produce so I made a big mess. One should select the espresso setting, not lungo ! The Café food was average. Otherwise, the location made up for all the flaws. It was situated right on the King Street subway stop and very walkable to many downtown attractions. More storage or counter area in the bathrooms would have been useful. Overall, it was a good stay."