“Booked 3 nights last minute for a family member travelling alone and needed to cancel the next day due to a family emergency. Unable to do so as there was Zero refund with no consideration. This caused significant stress and a financial burden. Not impressed at all; I don’t care what the ‘policy’ was. This is not how you treat people.”
“Booked 3 nights last minute for a family member travelling alone and needed to cancel the next day due to a family emergency. Unable to do so as there was Zero refund with no consideration. This caused significant stress and a financial burden. Not impressed at all; I don’t care what the ‘policy’ was. This is not how you treat people.”
Sonia