“We checked in and when we got to our room, it was not the room I reserved. It was a smaller room for our 7 people. They didn’t tell me the had changed my reservation. The couldn’t accommodate us with anything bigger. Staff didn’t seem to care at the inconvenience to us. Very disappointing experience. I asked for a discount price, but the said I had to go through Expedia.”
“We checked in and when we got to our room, it was not the room I reserved. It was a smaller room for our 7 people. They didn’t tell me the had changed my reservation. The couldn’t accommodate us with anything bigger. Staff didn’t seem to care at the inconvenience to us. Very disappointing experience. I asked for a discount price, but the said I had to go through Expedia.”
Angela