Birmingham O2 Institute Hotels

"The staff couldn't do enough, food was lovely, great location, and lovely ramble around the shopes, right across the road from trains, "

"The staff were very welcoming. No issues whatsoever with cleanness or internet access. It was good that I could have access to extra tea/coffee etc."

"The room was cold and it just snowed during the night, so it got much colder n no sleep at all."

"Staff were incredibly rude. Had to complain to the general manager. Was not the best start to our honeymoon. Reception staff told us that there was a blanket no check in before 3pm when we arrived but didn’t even take our details to check. We went to sit at the bar. And watched as around 5 different people were checked in before us. I went over to speak to a different member of staff who was able to check us before hand. "

"Location is premium! Very close to the train station in town, and has many large shopping malls around that area. Chinatown is just across the street that has lots of good restaurants! Unfortunately, all restaurants in the mall close early! The property is old, but well-maintained and clean. Wi-Fi speed is slow!"

"Not good. Wouldn’t amend my booking that was done wrong, then the woman spoke so loud and gave us a useless room. Left after 2 hours. Lifts don’t work well. Shambles. "

"Good"

"Room clean , staff helpful, good selection of shops nearby"

"Close to the train station and bullring shopping centre. Hotel is basic but convenient for short stays"