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Reviews of Muthu Alexandra Hotel

3 out of 5
Muthu Alexandra Hotel
Corran Esplanade, Oban, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 178 out of 574 reviews" "
Rating 8 - Good. 212 out of 574 reviews" "
Rating 6 - Okay. 97 out of 574 reviews" "
Rating 4 - Poor. 65 out of 574 reviews" "
Rating 2 - Terrible. 22 out of 574 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pauleen, South Wootton

Travelled with partner
Liked: Amenities
Cheerful staff. Nice room. Great location.
Stayed 2 nights in May 2024
Response from Team Alexandra on 22 May 2024
Hi Pauline Thank you for your review Im delighted you enjoyed your stay

2/10 Terrible

Julie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay here! We arrived to a very dated hotel and a dirty room. The overall condition of this hotel is dated and very worn. The hotel staff were average, the breakfast was basic, inadequate and poor quality.
Stayed 2 nights in May 2024
Response from Team Alexandra on 22 May 2024
Sorry to hear about your stay we will address your comments directly with the team

4/10 Poor

John

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room at the back of hotel with a window which opened onto the staff smoking area, small and unclean. In short not at all as advertised.
Stayed 2 nights in May 2024
Response from Team Alexandra on 22 May 2024
Sorry to hear John, our staff smoking area is not near any guest rooms so Im very concern by thisPlease let me address with urgency

8/10 Good

jim

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Team Alexandra on 22 May 2024
Thank you for your review Hopefully next time we will get 5!

4/10 Poor

Barbara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashioned and poorly maintained decor, ant infestation in the dining room, tiny dark room and listless staff who seemed interested in being helpful or accommodating
Stayed 1 night in May 2024
Response from Team Alexandra on 22 May 2024
Sorry to hear you feedback this is not usual and will investigate

2/10 Terrible

Wende, littleton

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Everything was a deception. We were not in the hotel but cheap apartments behind the main hotel. We didn’t have WiFi nor basic hotel amenities. They basically lie on their website.
Stayed 1 night in May 2024
Response from Team Alexandra on 22 May 2024
Thank you The family rooms are in the annex of the hotel Im sorry was no wifi we will investigate

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located on the esplanade and walkable to many choices of restaurants.
Stayed 1 night in Apr 2024
Response from Team Alexandria on 1 May 2024
Thank you very much for taking time to review the hotelIm delighted to see you enjoyed your stay

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Second visit. Just lovely and convenient
Stayed 3 nights in Apr 2024
Response from Team Alexandria on 23 Apr 2024
Dear Kenneth, Greetings from Muthu Alexandra Hotel!We thank you for your feedback and we are delighted to know that you had a lovely stay with us.We look forward to welcoming you back in your future visit to Scotland.

10/10 Excellent

Hui-Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my stay - staff very friendly and helpful. Have been staying here a few times already and will certainly come back again!
Stayed 3 nights in Apr 2024
Response from Team Alexandria on 22 Apr 2024
Thank you so much for your lovely review - we look forward to welcoming you back again!

10/10 Excellent

Nadine Debolt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great stay at a very clean, safe, and easily accessible location! It’s a great stay in Oban!
Stayed 2 nights in Apr 2024
Response from Team Alexandria on 22 Apr 2024
Thank you for your lovely review the team are delighted you enjoyed your stay

4/10 Poor

Sultan

Liked: Staff & service
Disliked: Cleanliness
We stayed one night Room was cold no proper heating we have been provided with a portable heater We have inquired about swimming pool and staff told us it’s being cleaned we have paid for pool and pool was with cold water temperature freezing water could not enjoy very much our satay over all Glory one of the staff was being very helpful Don excellent customer service .
Stayed 1 night in Mar 2024
Response from Team Alexandria on 22 Apr 2024
Oh dear Im so sorry to hear we have not make your stay a memorable one for the right reasonsWe hope should you return we can rectify that

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Leah

Stayed 1 night in Feb 2024

2/10 Terrible

Colin

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Worst ive ever stayed in
I was stuck in the staff quarters , which was chalets behind the hotel , which they didn't explain that well Due to the storm the door of the room banged all night due to the wind Really poor lighting outside and no way to get to the front but walking right around the building in the pitch black Bed was really uncomfortable and didn't get a wink of sleep all night Glad to leave in the morning
Stayed 1 night in Jan 2024

6/10 Okay

Katharine

Business traveller
Liked: Cleanliness
Tired hotel in need of renovation. Staff very pleasant. Breakfast was great, dinner average and horrible over priced
Stayed 3 nights in Nov 2023

10/10 Excellent

Bridget, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located to the city centre. If you like to swim, definitely take advantage of a nicely sized hotel swimming pool and then the steam room. The rooms are quite large with high ceilings and a good mattress.
Stayed 2 nights in Nov 2023

10/10 Excellent

Arthur

Liked: Staff & service, property conditions & facilities, room comfort
Pity about the pool!!
We were told on arrival that the pool was open at an extra cost of £5 per person per day. That was fine , but when we wanted to use it were told it was closed for maintenance purposes. This was the same every day. We should have been told of this before hand . Otherwise very nice place to stay! Really should deliver on what customers pay for!!
Stayed 4 nights in Nov 2023

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice but could maybe do with upgrading, especially the bathroom. The bed was very comfortable and the view from the room was wonderful. The hotel has a lovely dining room and dinner and breakfast were excellent. The staff were friendly and helpful. We were disappointed the lift was out of order as I have arthritis in my knee but just has to cope with the inconvenience.
Stayed 2 nights in Nov 2023

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and helpful staff
Stayed 1 night in Oct 2023

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
?
Visiting for a funeral. Friendly staff including the cleaners made the stay a lot easier
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was one of the most memorable of our trip to Scotland. Right on the water with beautiful views. Staff was warm and friendly from the moment we walked in. Would highly recommend staying here.
Stayed 2 nights in Oct 2023

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Upgrades are needed in the suites
Stayed 2 nights in Oct 2023

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Food was good and staff attentive.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception were great. Very convenient location
Stayed 1 night in Oct 2023

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay. Food and service were excellent!
Stayed 1 night in Sep 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service
Bed too small lousy pillows no space in bathroom for toiletries
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this room last minute on our road trip. The staff were lovely and our room was clean and cozy. Less expensive than other hotels in the area yet close to all of the action in town.
Stayed 1 night in Sep 2023

6/10 Okay

Silas

Travelled with group
Nice location, but average everything else
Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Breakfast choice was excellent. Beds were a bit hard and the duvet didnt fit fully across the bed, but otherwise great stay
Stayed 1 night in Sep 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff friendly and helpful. Breakfast was very good. Bed was very hard and uncomfortable, even for someone who prefers a firm matress!!!! Shower door had no handle on the inside and could not be fully closed.
Stayed 3 nights in Sep 2023

4/10 Poor

John

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Really in need of a makeover. Public areas are tired & the family room we stayed in was very poor value. The restaurant menu was limited & the quality of the food was poor. Staff worked hard but not enough of them. Liked Oban but wouldn’t choose this hotel again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access, Location, Friendliness of Staff, Room Comfort and cleanliness, WiFi, and 2 Big Lovely Bottles of Alexandra Water!😋👍☘️
Stayed 2 nights in Sep 2023

8/10 Good

russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Kamani, London

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Our room wasn't clean first day due to the house keeper had to go to a funeral and there was no cover... Room was too hot due to the recent heat wave and there was no air conditioning or fan in the room however, it was a reasonable size room. Toilet flushing nob was not working when we got the room, but the owner fixed it for us. Good side bathroom. Car parking was available at the site. Staff were pleasant.
Stayed 2 nights in Sep 2023

10/10 Excellent

Man Fai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Sep 2023

2/10 Terrible

Garnet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bait and switch. Booked what I thought was a nice hotel. Was given a detached “Motel 6” type room in the rear of the property. Poorly decorated room with a large window with no screen to keep bugs out. A full size man could fit through the window, so how could I sleep at night? No phone in the room. People hanging out on the steps nearby, sketchy. No fan. It was hot. The plumbing was shot, flush the toilet and water comes up from the sink and the tub. Horrible !!! No one cares. Also, no parking comes with your stay and the clerk never told me I could park in the back by our crappy room. They said they were full and nothing they could do. I want a refund !
Stayed 1 night in Sep 2023

10/10 Excellent

ANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll stay again
I enjoyed this hotel. We had a great view of the bay, the room was comfortable & breakfast excellent. I could have stayed for much longer.
Stayed 1 night in Aug 2023

2/10 Terrible

Jeff

Stayed 1 night in Sep 2023

6/10 Okay

Jonathan

Travelled with family
Disliked: Property conditions & facilities
Room toilet didn’t work. Trying to find a menu for dinner not easy. Views were excellent but won’t be staying again.
Stayed 1 night in Aug 2023

10/10 Excellent

Mary, Garland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very accommodating. My one complaint was the Wi-Fi did not reach in my room. Was great in lobby Thanks for a lovely stay
Stayed 2 nights in Aug 2023

8/10 Good

D

Liked: Cleanliness, room comfort
Reasonable hotel which could be much more....
Overall the place is ok. Managed by MGM Hotels (they have many hotels internationally). Some aspects are excellent (water and chocolate in room, complimentary prosecco) but decor is dated (and unusual). Reception staff were great. Bar wasn't always staffed so had to call for people. Only had breakfast which was poor - buffet style, had to wait to sign in, no cups, completely self service.
Stayed 2 nights in Aug 2023

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough, helpful staff, nice dining
Stayed 1 night in Aug 2023

4/10 Poor

Hayley

Stayed 1 night in Aug 2023

8/10 Good

Alexander

Stayed 2 nights in Aug 2023

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnights
Decent hotel, clean and breakfast was quality products on the cooked breakfast
Stayed 1 night in Aug 2023

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
A lovely hotel. Lots of stairs and corridors with beautiful rooms and great customer service. Would definitely stay here again.
Stayed 1 night in Aug 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
This property was very walkable around town. The room was very clean and large. Very comfortable. The staff was very helpful and nice.
Stayed 2 nights in Jul 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea views and comfort.
Very happy with our one night stay. Lovely room with Sea views…it was spacious and well equipped. Breakfast was also very good again with sea views. We would recommend. Definitely a real treat.
Stayed 1 night in Jul 2023

10/10 Excellent

Anna

Stayed 10 nights in May 2023