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"Very relaxing stay, the staff were very accommodating and the room was very nice. We had 2 private onsen baths which were very relaxing however one of them was too cold and I had to adjust the hot water. The parking was relatively simple and staff helped us into the spot and retrieved our bags. The food was great with a lot of seafood options, with some local speciality dessert given to us on a daily basis. It is worth noting that there is no laundry in the area and we had to go down to town to get it done, which was about 15-20 min walk or a 5 min drive."

"This is my first time live in hot spring hotel. It is pretty good though. Since it was their scheduled closing day, I couldn't leave my luggage there."

"Everything is great 10/10 staff+room+location. a bit hard to find restaurant here."

"I wanted to provide feedback on one of your female front desk staff during my recent stay. She appeared unwelcoming and impatient, making both check-in and check-out uncomfortable. Her lack of friendliness and assistance was disappointing. "

"Everything good, just one thing not satisfied is no free pick up arrangement."

"Nice onsen ryokan, traditional facility, great experience. Very good service and wonderful staff. A room with private onsen bath is a must!"

"Cleaniness, staff and location"

"Staff is nice, room is nice and there is an Onsen available."

"Staff was friendly and went above and beyond. The private baths were nice and a good way to relax and unwind. The free shuttle from Yufuin station was convenient. The food was great - lots of variety to try. I liked the Kabosu cocktail - highly recommend as an add-on. "