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"Easy access to public service and ease of transport with shuttle bus "

"Beautiful property n staff fluent in english helps a lot."

"Great room"

"Absolutely stunning hotel and the service was top notch. We came here to get away from Tokyo this is our first visit to this area and this hotel was amazing! We were greeted immediately and checked in, the staff also speak English and were very nice to us. They have a ton of items you can rent from board games to flat irons. The rooms are huge, the showers are amazing. We didn’t get to try the onsen this time but we will definitely be back. This hotel is right on a shopping street where you can shop for various items food and it’s even close to a lit Karuizawa sign area you can take photos this time of year. If you are looking for something away from the hustle and bustle of Tokyo stay here. We did Hakone 3 times before we found this area and 100% would stay here over Hakone. "

"Very clean and spacious room, staff very polite, buffet was great for morning and evening and the lounge was very nice."

"This was by far my greatest stay so far in japan. Amazing food, amazing building, amazing onsen! But westerners be wary, you will need to sacrifice some of your typical understanding of amenitys, theres no showers in the rooms, and very little english is spoken in this whole town. That being said i cant rate it less than 5 stars! If you come to this hotel, be prepared to eat (amazing) foods you never thought youd try, and immerse youself in the japanese culture. If you do not want to immerse yourself, this may not be the place for you."

"Nice view from the room"

"Clean and good hotel."

"Everything was great "