Rating Details:
The property manager was more than helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The rental prvoide enough space for my family's needs. My grandson was so thrill with his room, pool,gym, and water park. My daughter's room was comfortable for her, and we love the fact of having a full kitchen and laundry room. However the upstairs king bed was horrible my fiancee and I had a terrible night sleep each night. I figured it out the box spring on the bed is trash, it was like sleeping on a brick fence. The first night we were like well I guess we will not be getting a restful night's sleep on this vacation. The mattress did not give at well it was very hard and uncomfortable each movement was meet with a crunch like it was made of wood and cardboard. I suffer from back problems and just had knee replacement surgey close to 3 months ago. I had to sleep propped up on pillows so my back would not lay directly onto the mattress. I recommend you replacing that box spring or just a platform for support. I was not satisfied with our sleeping arrangements. Also Maintenance needs to check screws and bolts on chairs, one chair I pull to sit on I throught it had casters on it until I realized the the 2 front legs was loose. The Cleaning Crew needs to cleaning the tracks on the patio door they were filthy and the patio glass was stained with water from the pool when splashed. On our last day the maintenance crew came to repair the broken/loose section of the Lanai. And at some point the sofa set needs to be shampooed I kept finding long stringy hairs that was so gross. The ceiling fans in all the rooms needs cleaning often. I do recognize it a stay rental and it can't be spotless but cleanness is very important after we all went through with that thing call "Covid". That should be to first service you provide to all your guests. Security was very professional but the elder lady at the Service Center did not greet us when we requested to use the gym she just handed us a piece of paper with the code on it didn't give us directions on which way to enter.