I didn’t like the fact that room service dinner was delivered in styrofoam containers with plastic utensils. I came to a hotel to get dinner on real plates with real utensils. The main course was cold. I asked for ice and the staff brought a glass of water in a paper cup.
Once reheated the food was good eating from takeout container with plastic utensils changes the taste and experience.
Also the rooms are too plain. And no hard copy ensue. Not everyone wants to look at things on a phone.