Punta Allen Beach Hotel

"Everything about the hotel was incredible, highly recommend. Only downside was Mother Nature (sargassum)"

"This might be one of the worst hotels in Tulum. The rooms are old and have a musty smell to them with torn curtains on the windows and rusted sliding glass doors with keys that are difficult to open/close. There is no staff onsite before 10 am or after 6 pm, and accessing the property is difficult as you have to use a QR code to go through a turnstile and then through a door that leads you into a "alley" to get inside. There is no real lobby. The two restaurants onsite are grossly overpriced with a cup of coffee costing over $7 and cocktails between $20-24. The rooftop pool is small, unkempt and wasn't operational when I was there. You need to make a reservation to use the gym, and it doesn't have fans or AC. The service at the hotel is poor. There policy states that they change the bed linen every 3rd day and had to ask that they change mine after my 4th night, which they failed to do! I do not feel the property, service or amenities warrant the prices they are charging."

"Very peaceful place. Staff is super friendly. Food and drinks are lovely. I enjoyed the morning yoga and meditation. The beach loungers could use some repairs. "

"This is a lovely property in a sea of touristy, less serene beachside properties. The staff here is awesome. So helpful and kind. Breakfast is hearty (eggs from the chickens on the property!) toast, juice, fresh fruit, and coffee. The rooms are nice and have a fridge. All of the rooms face the water. We had room 1 that was right on the beach and next to the pool. "

"My husband and I absolutely loved our stay at Casa Malca. While the property may lack some of the amenities of other hotels on Tulum Beach Rd., Casa Malca features artworks from the renowned collector Lio Malca’s personal collection in the hotel and around the grounds, so it’s a must for art enthusiasts. Additionally, the staff are all extraordinary, addressing us by name and attending to every detail of our stay."