Does UMi Tulum have a pool?

Yes, this property has an outdoor pool.

Is UMi Tulum pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 50 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking at UMi Tulum ?

Self-parking is free at this property.

What time is check-in at UMi Tulum ?

Check-in start time: 3:00 PM; check-in end time: anytime.

Does UMi Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 180 per vehicle applies.

Where is UMi Tulum located?

Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of Tulum Beach and Sian Ka'an Biosphere Reserve. Playa Akun and Ven a la Luz Sculpture are also within 3 miles (5 km).

UMi Tulum Reviews, Deals & Photos 2025

10/10 Excellent

Man

27 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s a small boutique hotel, people are really friendly, great location

Stayed 2 nights in Jun 2025

10/10 Excellent

JESSICA

9 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved everything about this property, best staff. Communicated through Whatsapp and in person, i was informed about everything happening at the hotel. The hotel staff shared recommendations for example local restaurants around the hotel and even downtown. Some of the staff shared their favorite lagoons in the area too. The rooms were spacious and the common grounds was always clean. Food and drinks was delicious, we enjoyed the breakfast and the fresh ceviche.

Stayed 5 nights in Sep 2025

10/10 Excellent

Siham

23 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel if you are looking for romantic get away

Stayed 1 night in May 2025

10/10 Excellent

Kimberly

30 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved everything about my stay! Every was very sweet and kind! Very helpful staff! They made my stay very special. I will def be coming back!

Stayed 4 nights in Jun 2025

10/10 Excellent

Aneil

25 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great views , rooms are spacious and clean. All the staff are amazing with great food.

Stayed 1 night in May 2025

10/10 Excellent

Amber

14 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really enjoyed my stay. Would definitely book again

Stayed 2 nights in Apr 2025

10/10 Excellent

Carmel

6 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were excellent, extremely friendly & helpful. We would recommend this great hotel/resort.

Stayed 6 nights in Apr 2025

10/10 Excellent

Carolyn

26 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great service and lovely hotel. Everything is very clean and new. The breakfast and drinks were especially delicious. Would come back any day!

Stayed 4 nights in May 2025

10/10 Excellent

Noemi

27 Jun 2025

Liked: Cleanliness

Not only is the property breath taking… but what really made my experience was the staff. The loveliest, kindest, most humble humans I’ve met in all my travels. I will be back to Umi. Thank you Umi!!

Stayed 4 nights in Jun 2025

10/10 Excellent

Angel

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best vibe

Stayed 3 nights in Apr 2025

10/10 Excellent

Donald

11 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel right in the heart of Tulum. You can walk to all the hotspots in South Tulum. The room was stunning, and the staff was attentive and friendly communicated via WhatsApp for all our needs during our stay, including setting up transportation to and from the airport can’t wait to be back!

Stayed 5 nights in Mar 2025

10/10 Excellent

Itschak

11 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything service…..

Stayed 3 nights in May 2025

10/10 Excellent

Jupin

17 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Our stay at this boutique hotel in Tulum was truly exceptional. The service, accommodations, and overall atmosphere far exceeded our expectations. Everything was immaculately clean — we even noticed staff scrubbing outdoor pillowcases, which speaks volumes about their dedication to hygiene. Housekeeping was consistently outstanding. The room was stylish, comfortable, and thoughtfully designed. Breakfast each morning was phenomenal — some of the best food we had during our entire trip. The staff made all the difference. Carlos was incredibly helpful, kind, and attentive — he went above and beyond in every interaction. Eliso was also wonderful — professional, welcoming, and clearly committed to ensuring guests have a great experience. We couldn’t have asked for a better place to stay. Highly recommend for anyone visiting Tulum.

Stayed 5 nights in Jun 2025

6/10 Okay

Eva

1 Apr 2025

The pictures definitely look better than the place . The private pools are not heated.

Stayed 4 nights in Mar 2025

10/10 Excellent

Marci

1 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed one night at UMi Tulum and wished we had more time! The Oceanfront Master Suite with Rooftop Pool was stunning—spacious, naturally serene, and with unbeatable beach views. The vibe was intimate and relaxing, perfect for unwinding. Great location, great hospitality—shout out to Carlos, you rock!

Stayed 1 night in Feb 2025

10/10 Excellent

Donnisha

9 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

I LOVED the property and the room. Perfect for solo travelers (like myself) and romantic getaways. The location was in the middle of what I like to call Hotel Row. It is like the Vegas strip but between the ocean and jungle. It is walking distance to restaurants and shops. The staff (Arantxa, Diego, Carlos, Ricardo, and Eliseo) were well organized and prepared. They provided menus ahead of my arrival. Breakfast was delicious and the food is good. The staff assisted in arranging my transportation to and from the hotel as well as my excursions: 1) Tulum Mayans and 2) Cenotes, which was the highlight of my trip. During my stay the hotel hosted a party featuring a Tulum favorite DJ and the last night of my stay they hosted a movie night (The Pursuit of Happyness). I will definitely return again whether alone, with a bae, or with family/friends.

Stayed 5 nights in Apr 2025

10/10 Excellent

Sheila

19 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wow where do I begin. From check in to Check out. I had a wonderful experience. My ocean front room … I have never had anything like it before… two words to describe this place : PEACE & TRANQUILITY. This was my first time doing a Solo trip and I couldn’t have picked a better place. (I was debating between here and Be tulum, so happy I chose this place !!) it’s a lot more private and intimate. Not only was the staff attentive but they also made me feel very safe. Being able to communicate via WhatsApp was a major plus. Response time any time of the day also impressive. To add on … the food on property … OMG BOTH restaurant and cafe .. *chefs kiss* the salmon dish (MUST TRY!!) and the French dip sandwich !!!!!! I cannot brag enough. Also must try, the date and banana toast at the Bi polar cafe !!! I could go on and on but I’m sure you get it. Last but not least, THANK YOU to Diego and Ricardo !! Who were both super amazing and there to help from check in to check out. As a solo female traveler it felt good to feel safe in a place I have never been. I appreciate it and can’t wait to return !!!

Stayed 3 nights in Aug 2025

10/10 Excellent

Emmanuel

27 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing small boutique beach front hotel

Amazing 6 room boutique hotel located beach front, rooms are big and has a rooftop pool with a great view of the ocean

Stayed 2 nights in Mar 2024

6/10 Okay

Loretta

25 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

So all in all the place was nice and in a prime location. At checkout they charged me a $10 fee because there was 2 make up stains on the sheets . It’s only $10. But I knew it couldn’t have been make up because I wasn’t wearing any. I did have beer with Clamato and maybe a few drops spilled. But that’s something that comes out with a normal wash. So I’m wondering if they don’t wash sheets in between guests and had to charge me for washing them because extra stain remover was definitely not needed . There was nothing we did that would have warranted a $10 extra fee.

Stayed 1 night in May 2025

10/10 Excellent

Tzachar

24 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at Umi Tulum for 5 nights and absolutely loved every moment. From the moment we arrived, we felt welcomed by the warm and friendly atmosphere. The vibe throughout the hotel is relaxing yet vibrant—perfect for a Tulum getaway. The rooms were beautifully designed, comfortable, and spotless. Every detail, from the decor to the cleanliness, was thoughtfully maintained. The food and drinks were top-notch—fresh, flavorful, and always satisfying. What really made our stay special was the staff. The concierge team was incredibly helpful with everything we needed, from activity recommendations to transportation. The restaurant staff was equally amazing—attentive, kind, and always going the extra mile to make sure we were taken care of. The onsite music sets created a fun, energetic ambiance without ever feeling overwhelming. It honestly felt like a little community—everyone from staff to guests felt like part of one big family. We can't wait to come back!

Stayed 5 nights in Mar 2025

2/10 Terrible

Hannah

9 Apr 2025

When I arrived, I was told my room wasn’t ready and was instructed to leave my bags at the front desk. Within 15 minutes, my friend’s passport and $420 in cash were stolen from her bag. The front desk was completely unattended at the time, and the hotel’s CCTV system was not recording. The hotel staff refused to take responsibility or help me file a report—I had to go to the police on my own. I’ve attached the police report for your reference. I booked this stay expecting a basic level of safety and service. Unfortunately, due to negligence on the hotel’s part, we experienced a serious loss, and it deeply impacted our trip.

Stayed 3 nights in Apr 2025

10/10 Excellent

Joud

18 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I usually only book places with a 9 rating, so I got lucky this time when my filter wasn’t even on. The hotel looked amazing, and when I read the reviews, I saw some people oddly complaining that kids weren’t allowed—even though it’s clearly an adults-only hotel. Others mentioned the music on weekends from the beach club—but honestly, that’s exactly what made it perfect for us. During the weekdays, it was quiet and felt super luxurious with no music, just peaceful vibes. We had a beachfront room with a private pool, free parking, and breakfast included—it almost felt too good to be true, but it wasn’t. The beach club right at the edge of our pool felt like real luxury, and while it might not be for everyone, it was definitely our kind of vibe. The whole operation runs smoothly, the upkeep is excellent—they even clean and rearrange the beach furniture daily. Breakfast had both hearty and light options, with fresh juices and a great coffee selection. The staff was super friendly, multilingual, and easy to reach, which made us feel really welcome and safe. They host daily events like Pilates and volleyball, and the Sunday beach club was lively and fun. Between the convenience, comfort, and direct beach access, it was just an all-around amazing experience.

Stayed 4 nights in Apr 2025

10/10 Excellent

Marco

26 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

We really enjoyed our stay at UMI. The hotel is well located and close to some of the best restaurants in the zona hotelera so you don’t need a car/taxi. Overall the hotel looks amazing and it’s just jungle around you. The room is very well kept with modern minimalist furniture and open floor plan. The restaurant offer slightly pricy but great food with a mix of international dishes with a few Mexican gems. The staff is very welcoming and available. Sometimes it’s hard to get them if you’re staying at the beach club beach club as they don’t walk often around there. Considering the hotel has been open only for c 1 year, there are a few things to improve: 1) hairdryer (there are not as many as the rooms so one night we had to wait for someone else to finish using it which for the price we are paying for the room is not acceptable); 2) we often had to ask for a refill of the shampoo and shower gel as they are little and don’t allow more than 3 showers per day. The staff was very fast to take the additional ones to us though. 3) there are very few shady spots at the beach cloud which is not entirely convenient considering how strong the sun can be. 4) the prices of extra services (eg tours, massages, taxis) book via the hotel are extortionate and circa double what you can easily find outside.

Stayed 5 nights in Apr 2025

10/10 Excellent

Antho

7 May 2024

Liked: Cleanliness, staff & service, amenities

My stay at this hotel was nothing short of exceptional. From the moment I arrived, I was impressed by the convenience and personalized service provided by the staff. The hotel's direct access to the beach made my vacation incredibly convenient, allowing me to enjoy the beautiful shoreline with ease. The rooms exceeded my expectations, offering ample space and tasteful furnishings. I appreciated the attention to detail in the room design, which created a comfortable and inviting atmosphere throughout my stay. Additionally, the breakfast provided by the hotel was excellent, with a wide variety of delicious options to choose from each morning. Overall, I highly recommend this hotel for anyone seeking a convenient and personalized getaway. Despite the minor drawbacks, the exceptional service, spacious rooms, and beach access make it a fantastic choice for a memorable vacation experience.

Stayed 5 nights in Apr 2024

10/10 Excellent

William

18 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We went with a group of friends to celebrate my Birthday in May. I took a chance since it was just opened months before but so glad I did. The Hotel is located perfectly if you want be able walk to the best restaurants without being in the loud party area. Our rooms were specular with ocean views so convenient to the beach. The top floor unit is amazing to have your friends over for cocktails before dinner. They had a dj the day we checked in and a roof top party during our stay. Staff was very accommodating and did a great job keeping us hydrated, full and happy;) The breakfast that is included was exceptional and we ordered the Ceviche every day for lunch. The only thing I would suggest is adding more seating and umbrellas at the beach. Other than that 10/10 stay!

Stayed 3 nights in May 2024

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