“Amazing! Very well maintained heritage building. Extremely friendly and helpful staff Uma!
They use a pulley to pull luggage to upper floor - fun to watch and practically useful.
Complimentary breakfast was tasty. The lunch and drinks at the cafe were also tasty and clean, we enjoyed a lot when hiding from the hot sunshine at noon time.
Side note: stairs are steep due to traditional design, maybe challenging for elderly. Expect to take off shoes before going upstairs to room. Not a concern for……
“The hotel is nearly perfect! If there is a welcome drink, it will be more wonderful! The staffs are very friendly. The food street and the shopping malls are within 10 minutes walk! I must suggest my friends for this hotel! (But if you expect any extra, like gym room etc, sorry, no…)”
“Staff are helpful and friendly and close to the attraction. Lots of restaurant is nearby.
Something can be improved, the WIFI some sometimes is not working when in the room and no USB plugin on the bedside.
The experience is excellent and the breakfast at the restaurant is delicious
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“The hotel is around 10 minutes walk from the ferry pier to Butterworth which is extremely convenient. The hotel room is quite good and the breakfast is tasty with a wide range of choice. The staff are very friendly and helpful! ”
“Room is big, with lots of traditional decorations. The air-con is super nice. The breakfast is good. Location is good too, close to city centre and tourist attractions.”
“I like the staffs and breakfast. It is small but chic hotel and close to the attractions. It is clean and has nice view. The breakfast choices are good.”
"Area is accessible to historic sites, shops and local eating joints. Wasn't aware that the sound of morning prayers from the nearby mosque was that loud."
"The hotel is located in the town centre and is around 10-15mins walking distance to surrounding tourist spots and eateries.
We stayed in a spacious Deluxe suite which can easily accommodate 4 persons. There’s abundance of TV channels provided which is a bonus. Beds and pillows are definitely comfortable. Need to pay a couple of hundred for deposit when check in, so don’t forget to take it back. The 2 bottles of water are not free. Somehow our Deluxe room is in the adjoining high rise building and you need to walk across the carpark entrance to get into the building, my major concert is the security , although outsiders don’t have an access card, but they can still follow you into the lift and go up, and I noticed that the security guard at the car park entrance doesn’t really check on people entering the lift lobby.
The other minor issue is the quality of their maintenance works, it seems they could be more attentive to details of their work, it’s not that these will affect the quality of staying, it’s just looks odd having things like toilet seat and sockets are installed crooked/ misaligned in a so called “luxury” hotel, not to mention that the furniture are not high end “luxury” stuff.
Front desk and staff are friendly and helpful 👍👍.
Overall we had a pleasant stay, I would definitely recommend to anyone travelling to Penang."
