Tulum SFER IK Hotels

"Room was immaculate, the property itself super beautiful & clean. The staff was amazing, they went above and beyond to make the best out of our stay. Restaurants were also very good , Jasmine & Grotto were my favorites. Highly recommend this resort & I will deff be back sometime in the future. "

"This hotel was absolutely amazing. Ms.Betry at the front desk was so nice and sweet, she greeted us everyday she seen us and was so helpful in helping us find taxis at a add decent price. Or room was absolutely great and the view was even better! It was clean and cozy for us 2. We did opt out of housekeeping but we cleaned it ourselves daily. The daily included breakfast was great and the staff was great also! I would recommend this property over and over.. the location was great to be able to walk everywhere on the beach and on the strip street. Thanks COCO for the amazing stay!!"

"Excellent stay!!!"

"It was value for money and staff was really friendly. The 1 bedroom was spacious for a couple. It was well situated as well."

"Amazing experience and beautiful resort. Professional staff and great hospitality. Will sure go again."

"Our stay was perfect and Melanie was our tour guide, she was awesome!! I highly recommend her"

"We loved our stay! The room was exceptionally clean, the staff was very friendly and accommodating, and the complimentary breakfast every morning was so delicious."

"This place is all aesthetic illusion and zero substance. The beachfront location and kind staff are the only things keeping it from being a complete write-off. The rooftop pools—one of the main booking draws have been stripped of their appeal. They’re now covered by a solar awning, blocking nearly all sunlight. A rooftop pool with no sun is a design failure. You also can’t order food or drinks up there, making the space feel pointless. Worse, it’s in rough shape—cracked, broken wood slats and a noticeable wobble underfoot make it feel neglected and borderline unsafe. The restroom and changing area are embarrassing. Think rundown dive bar, not boutique hotel. One door was hanging off its hinge, the other didn’t lock. Cleanliness was also an issue. The pools and hot tubs were visibly dirty, which is unacceptable at this price point. The “$100 room credit” is misleading. It only applies to alcohol and only at a restaurant that closes before dinner hours, making it nearly useless. The staff does their best—they’re the only bright spot. Unfortunately, the food and drinks were consistently disappointing. This place sells a polished fantasy online but fails to deliver in reality. Spend your money elsewhere"

"Great relaxing grounds. Concientious and friendly staff. "