「From the moment we were picked up from the train station by Louie we were made to feel very welcome all the staff friendly and amazing, I had my birthday weekend and we loved it ! Had a 2 bedroom chalet and it was perfect had some lovely views , the spa area was fantastic we enjoyed a swim, sauna and steam room and a relaxing time used the facilities twice. I’m not a breakfast person but I enjoyed it plenty of choic and the restaurant staff especially Linda were fantastic it was very busy ! We...
「Very polite and helpful staff very clean and tidy general areas and the rooms were immaculate some furniture looked a little dated but certainly were not damaged in any way and still very servicable I would definitely stay here again and recommend it to others.」
「The staff are extremely friendly and efficient and nothing is too much trouble for them. The food is very good. Cleanliness in all areas of the hotel is excellent. We really enjoyed our stay at The Quay.」
「The room was big and spacious, with a nice, large bathroom. The room itself was fairly clean but still showed areas where care was lacking. The spa costs are crazy: £120 to use the pool for 2 days!! The overall feel is tied, and it felt like all they wanted was to get more money out of you. I understand that extras cost more, but they are above Four Seasons prices, and the extras are nothing special.
Feel very disappointed, as friends stayed in other hotels in the area and they were very good.」
「This is a lovely hotel in beautiful Betws-y-coed in the heart of Snowdonia. We have stayed at this hotel many times, as the lodges are very clean, comfortable and to a high standard of comfort. The staff are always very pleasant and happy to help and the breakfast is very plentiful and delicious」
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