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关于摄政旅店 - 山姆休斯顿堡的点评

2.5 out of 5
摄政旅店 - 山姆休斯顿堡
1131 Austin Hwy, San Antonio, TX

点评

5.8
10 分 - 超赞。7 条好评，共有 31 条点评" "
8 分 - 还可以。4 条好评，共有 31 条点评" "
6 分 - 一般。7 条好评，共有 31 条点评" "
4 分 - 很差。4 条好评，共有 31 条点评" "
2 分 - 糟糕。9 条好评，共有 31 条点评" "

5.6/10

清洁度

6.2/10

员工和服务

5.8/10

服务设施

5.0/10

住宿条件和设施

5.4/10

环保

点评

2/10 糟糕

Shania

与家人出行, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Terrible, don't get this hotel, you’ll have the worst day of your life if you get this hotel, its bad and you will not feel safe if you get this hotel just by the looks and I wasn't able to check in cuz nobody is there ,I paid for nothing basically I have the money for free , for military folks , this hotel is using fort samhouston in the name but its not inside the base so please dont get this hotel nad decision i did in my life is getting this place, expedia will not help you either tried to call for a refund but I don’t get response from any representatives. So please dont get this hotel.
2023 年 2 月入住 1 晚

4/10 很差

Liliana，San Antonio

不满意：清洁度、服务设施、住宿条件和设施
2022 年 10 月入住 1 晚

6/10 一般

William

不满意：客房舒适度，住宿条件和设施
2022 年 9 月入住 4 晚

10/10 超赞

Dolores

2022 年 9 月入住 1 晚

6/10 一般

Louise

满意：员工和服务
不满意：住宿条件和设施，服务设施
Mostly as expected for the cost savings.
2022 年 7 月入住 1 晚

4/10 很差

Robert，Flagstaff

不满意：住宿条件和设施，员工和服务
Poor service and room was extremely hot with holes in sheets.
2022 年 6 月入住 1 晚
Regency 于 2022年07月2日 的回复
I'm sorry we improve our services.

6/10 一般

Marianne

与家人出行
不满意：住宿条件和设施，服务设施
Location was okay; felt unsafe for my daughter and I (mom) - the first room they gave us (one king bed)/paid for two beds), the door locks inside the room were broken; the room wasn't very nice but I guess it was worth the $75 per night we paid. Motel 6 would have been nicer.
2022 年 6 月入住 2 晚
Regency 于 2022年06月20日 的回复
we improve our services

4/10 很差

Robbie

2022 年 5 月入住 4 晚
Regency 于 2022年05月31日 的回复
Thank you

2/10 糟糕

Marina

商务旅客
满意：员工和服务、服务设施、住宿条件和设施
不满意：清洁度
I didnt like that i was arrested and have to go to jail for 3 years 😤
2022 年 5 月入住 1 晚
Regency 于 2022年05月19日 的回复
I'm sorry, we think its wrong

10/10 超赞

Nathaniel Raye

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check was ver simple very easy, staff was courteous and the atmosphere of the grounds I cluded everyone
2022 年 4 月入住 1 晚
Regency Inn 于 2022年05月19日 的回复
Thank you

8/10 还可以

John

2022 年 4 月入住 1 晚
Regency 于 2022年05月19日 的回复
Thank you

2/10 糟糕

Armando Luis

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wifi didnt work. Room was dirty. Staff is rude.
2022 年 3 月入住 3 晚
Regency 于 2022年05月19日 的回复
The Wifi is working sometimes the company fixed the signal.

2/10 糟糕

Vito

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
HORRIBLE STAY
Terrible stay. Room dirty. Towels were old bedding even older with holes in comforter. Small bathroom. Door didnt close room half open. Holes at bottom of door where mice could enter. Management non existant. Over 50% rms under construction.
2022 年 3 月入住 3 晚
Thank you 于 2022年03月23日 的回复
we appreciate your comments we are improving our service. Thank you.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Thebparking was by far the best ive had. Literally in my front door
2022 年 3 月入住 1 晚
Thank you 于 2022年03月22日 的回复
Thank you Graciela

8/10 还可以

Osvaldo Alfonso

2022 年 3 月入住 1 晚
Thank you 于 2022年03月16日 的回复
Thank you for visiting us, we hope to improve your stay next time.

10/10 超赞

jack

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay!
2022 年 3 月入住 2 晚
Thank you 于 2022年03月22日 的回复
Thank you Jack

2/10 糟糕

Willis

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible
The sheets were dirty and had hair in the bed between the sheets
2022 年 3 月入住 1 晚

10/10 超赞

Nery

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is very clean and very quiet it has a very good location close to many shops and restaurants to ea, also is close to the airport. The staff is very friendly and professional.
2022 年 2 月入住 1 晚

6/10 一般

真实旅客

与家人出行
不满意：住宿条件和设施，员工和服务
2021 年 11 月入住 2 晚
Thank you 于 2022年03月16日 的回复
Thank you for trusting us.

6/10 一般

Niveen

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Rundown motel in undesirable neighborhood
Not much of a motel. It's family owned and run by an Indian family. Not very friendly and quality is sub-par.
2021 年 7 月入住 1 晚
Thank you 于 2022年03月16日 的回复
Please accept an apology from us. we will do our best next time

8/10 还可以

Socorro

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Manager very nice
2021 年 9 月入住 2 晚

6/10 一般

Nick

商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
No sheets and cigarette burns on the comforter.
Very nice staff. Hotels.com however, appears to be bilking the hotel of local occupancy taxes. When checking in the receptionist informed me I needed to pay occupancy taxes because Hotels.com did not pay them for it. My reciept clearly stated the taxes were paid and my CC had been charged for them. So, either the receptionist was lying or Hotels.com is not sending full payment to the hotel. In general this was a pretty lousy hotel. Toilet leaked, lighting was poor, shower faucet handle was not attached and kept falling off. Vagrant looking people hanging around. No flat sheet on the bed just the "comforter" that had burn marks from cigarettes. I'll move on down the road next time.
2021 年 6 月入住 1 晚

8/10 还可以

William

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best in town
Awesome property great staff and service as the room was clean
2021 年 3 月入住 2 晚

10/10 超赞

Christina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 3 月入住 1 晚

4/10 很差

Frederic

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst in san antonio
Horrible place. People were living there.
2021 年 3 月入住 1 晚

6/10 一般

真实旅客

商务旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Staff was friendly but in a rough area. It was worth what I paid 35.00.
2021 年 3 月入住 1 晚

2/10 糟糕

Luz

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 3 月入住 1 晚

2/10 糟糕

kenya

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
They lied about .y booking and tried to get me to pay more
2021 年 2 月入住 1 晚

2/10 糟糕

Ahmad

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This is the worst hotel I’ve ever seen.
2020 年 12 月入住 1 晚

10/10 超赞

Muchael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 10 月入住 1 晚