1/5 Terrible
Tumurbat
Travelled with partner
22 Sept 2022
Liked: Cleanliness, amenities
Disliked: Staff & service
We were very much disappointed in our recent stay and the services treated during the stay. We stayed with you before in 2017 and at that time service quality and people additutes were much better and met 5 start services. Now I would say that building get 5 stars but not a services and treatments -2 starts. Very arrogant and not helpful front desks. Requested couple time to help reservations and other small request but they directly said couldn’t help or neglected to assist. Even communication between their own spa, they directed us to talk to them. 5star hotel should be seamless experience between internal teams/departments. Another event that disappointing event was in Spa. Me and my husband got 90 min massages and mine was horrible experience and I didn’t understood what she was doing. She weren’t able to deep tissue itself and continuesly ignored my requests. She couldn’t give consistent pressure very ignorant that I had to point multiple times but she continue ignoring my request and made my back feel more achy and some muscle more tight. I spent my good 500$ to be more stressed and uncomfortable. Finally when front desk person asked ‘how was my service?’ I provided feedback and said my service was bad and i spend my 90 min to feel uncomfortable and she made me feeling more achy and tight then front desk women said just ‘THANK you’ and your husband paid the service. Seriously, did she make a joke? Or her english was not good?!
Tumurbat
Stayed 4 nights in Sep 2022