Alto Spencer Theater for the Performing Arts Hotels

"We had a wonderful time. All our family had their own bungalow or cabin and after a full day it was nice to go and bath and rest a little on their own. The pool house was nice. The grandkids were in it nonstop. Hot tubs were great! Walks were very peaceful and quiet. Everything was very clean."

"The house was amazing - all the bedrooms & space needed for a group of 5 adults & 6 children.We enjoyed the close proximity to shopping in Ruidoso.We all enjoyed the hot tub, pool table & various games.The outdoor deck needs to be replaced- cracked railings & boards were a hazard for the younger children. "

"The setting was beautiful and the property served our needs perfectly. Everything was well appointed and very welcoming Would highly recommend Falling Water Retreat especially for a large group or family."

"4 story house with A/C on only 3 floors. 2 king beds on floor with no A/CPOOP diapers, dirty laundry, dirty dishes, and broken glass were left from previous tenantsFloors were not swept or moppedTrash left in hot tubDirty sheets on at least 1 bedEmailed and called host multiple times with no email response and generic answers via phone callRequested a refund of cleaning fees but pending responseIt’s a beautiful house/property with amazing views and wildlife all around. We enjoyed the amenities but cleanliness and responsiveness from host were below expectation."

"We loved our stay. It was very quiet and peaceful. We enjoyed the hot tub and having our coffee and breakfast out on the patio. The house is very roomy and equipped with all you would need. "

"Great stay with large group of family. "

"Jan always responded in a timely manner whenever I needed to contact her. The house is in a beautiful area in Alto, NM and is supplied with everything you could need for an AMAZING weekend. Four bedrooms with kingsized beds and your own bathroom in each was great for us! My family is already trying to figure out another time to come back. "

"The problem appears to be that the owner is not keeping up with care and maintenance. From what I can see on the calendar it appears this cottage is seldom rented. Therefore between renters it has time to become musty, dusty and not adequately maintained.When we arrived it looked like it had not been cleaned adequately since last occupied. Kitchen counters were dirty and needed to be cleaned as did some of the kitchenware and utensils. There was only ONE bath towel and one hand towel in the bathroom, and no others were in any storage cabinets or closets. In the corners near the front door and kitchen sink there were piles of what appeared to be insect remains. The tile floors needed sweeping. The bathroom sink needed cleaning. The freezer had spilled food that we needed to clean up. There we no potholders in the kitchen. The disposal under the sink was leaking (not badly but enough to make the bottom of the cabinet wet). The smoke detector was beeping when we arrived. There were a number of piles of dog excrement near the front door and driveway which we cleaned up.While we were here it got quite warm but when we turned on the air conditioner it did not work. This was already noted by previous renter. It would have been very nice to have the AC and it was listed as one of the amenities.The good news is that when we contacted Amanda she came right over with her daughter and they helped us get everything straightened out. "

"Everything was as listed, we had a wonderful time, very spacious, and relaxing. Went for my son's tournament, where the ages were from 10 years to adults, and we were very pleasantly surprised. The owner was very responsive when needed. Many towels available and options on toiletries, and the cupboards were stocked. Would definitely stay there and highly recommend."