Here is just some of the issues we encountered when arriving.
1. Smart lock doesn't like up with the door jam, so even if you enter the code to lock the door the deadbolt doesn't actually lock. You have to use the physical key to make sure the door locks.
2. When we arrived the inside temperature was 40 degrees, the house did not heat to 70 degrees until late in the evening. We all we wearing out coats inside it was so cold
3. Left over dirty dishes from the previous guest.
4. The frame of the built in microwave broke off while we were trying to use it. Tried to put it back on and it fell off again
5. Lamps in the master bedroom, downstairs bedroom where broken. The bulbs were dead I'm assuming. Half the light bulbs for the dinning room chandelier were dead. The lighting downstairs was so inadequate I had to borrow lamps from the other rooms so we could see each other in the dinning room and living room.
6. The TV set up was missing power cords. I had to the hotel property management services and they had to walk me thru setting up the service. Eventually they told me to borrow a power cord from another device in the house. It worked and the TV did work, but the fact that cords were missing is very unprofessional.
7. Grease splatter stains on the walls in the kitchen.
8. Cookie trays were beyond use and disgusting. We ended buying aluminum disposal trays because we didn't want to use those.
9. The property is not cared for at all. Missing paint along the entire baseboard in the house, broken window seals, paint bubbling from water damage, wallpaper pealing off, carpet on the stairs peeled off and you're walking on the wood, several blinds are broken- once you open them you can't get them to come back down.
10. The house came with a Xbox and the controller was horrible. The buttons had been mettled and the corners looked like it had been chewed by a dog. Not even usable.
11. There is at least 3-4 different locations where the wifi instructions are posted and they all say different username/password. Not organized or professionally managed.
12. The second exterior door looks like it was broken into at one time. You can see where the door frame was broken and possible crowbar broke it. Because of this the door is not closed properly and you can feel a cold draft coming through.
13. All the vents in the downstairs bedroom where under the furniture and closed. We realized after several hours that the bedrooms weren't getting any heat and they discovered the vents were all closed! We had to move the furniture to even access them.
14. Dinning room table has so many stains and burn marks. I was literally using the table mats to try and hide the damage.
15. The heating system was so slow that we resulted to using their portable plug-in heater we found in a closet. The heater is a 1980s radiator heater with a busted leg on it -- doesn't stand straight, doesn't give heat, probably a fire hazard.
16. In the Luxe confirmation emails and notifications they literally say call or text this number. I texted several times and never got a response. Each time I ended up having to call, which is not convenient when you are on vacation.