Best Western Stevenage hotels

"Customer Service was amazing from the moment we arrived. Needed to be close to the airport, really couldn't have got any closer. Facilities were really great. And i wish i had longer to sleep, because the beds were super comfortable, but we had an early morning flight. "

"All overall good experience"

"Easy check-in, newly refurbished room."

"Loved our weekend away! Staff were polite and the facilities were great! Big shout out to the bar manager. He made us some great cocktails. Would book again!"

"An ideal overnight stopover for access to the airport at a competitive price. The room was adeqyfor my purpose. Clean and comfortable. There was a bath with an overhead shower. The room has basic facilities but effectively this was just somewhere to get my head down for a few hours before my flight. I parked in Library Road car park which was supposed to be pay on exit. However the barriers didn't seem to be working and I was charged just £2. The hotel car park is £15 per night apparently. Tea and coffee are free in the reception so I grabbed one to go."

"Clean room with all amenities working. Friendly check in staff. Breakfast was included and ticked all the boxes, it even had a nice touch of offering a hurry bag for your pastries. The down side was the £4 shuttle charge each way. I would have been nice to know this before booking. "

"Bed was poor No shower pressure Woken up by sounds from other rooms Not worth the even low price "

"Best nights sleep in s hotel for ages. Lovely pillows 👍"

"Mixed feelings. The room itself was fine, the experience not so great. I had chosen this hotel in part because it was a good location and had an EV charger. The EV charger was not working and the experience in reporting and trying to get resolved was infuriating. I had to go elsewhere and charge. The EV alone I probably would have overlooked, particularly as it involved a third party. However, upon check out the hotel attempted to charge me for a dinner that I hadn’t ordered or had! Ironically I had eaten elsewhere whilst waiting for my car to charge. Again, mistakes can happen, but the receptionist was at first insistent that as that’s what her computer said, I had to pay it! Eventually sorted, but took way too long, making me late for an meeting, and did not appreciate the accusatory manner. So an okay stay bookended by two poor and frustrating experiences."