Hertfordshire Hotel with Pool

"A gem in Hatfield. A beautiful art deco building and the rooms are decorated in a fitting style. Large room, beautiful bathroom, clean, quiet, plenty of parking and a bar for dinner! I’ll stay again."

"The surroundings are beautiful. There are a few areas that need a little TLC including in the room I stayed in. I will say my room was immaculately clean with fresh linen and towels. Rose on reception was brilliant, instead of pointing me to my room she took the time to show me the way. The food in restaurant is excellent, 10/10 to the chefs. There are symbols next to food items on menu which I didn't know meaning of, maybe a key chart would be beneficial. Kayla behind the bar was attentive and professional, as were all members of staff I met. Definitely would recommend."

"Was fine for a nights stay but room was a bit dirty round the windows and the while decor was outdated, could do with a spruce up. Free parking though, not much else to do there"

"Mixed feelings. The room itself was fine, the experience not so great. I had chosen this hotel in part because it was a good location and had an EV charger. The EV charger was not working and the experience in reporting and trying to get resolved was infuriating. I had to go elsewhere and charge. The EV alone I probably would have overlooked, particularly as it involved a third party. However, upon check out the hotel attempted to charge me for a dinner that I hadn’t ordered or had! Ironically I had eaten elsewhere whilst waiting for my car to charge. Again, mistakes can happen, but the receptionist was at first insistent that as that’s what her computer said, I had to pay it! Eventually sorted, but took way too long, making me late for an meeting, and did not appreciate the accusatory manner. So an okay stay bookended by two poor and frustrating experiences."

"The description stated a king size bed, we got 2 beds put together where we fell in the middle. There was only 1 bath towel for the 2 of us."

"N/A"

"Most friendly staff i have come across "

"Great hotel"

"No toilet roll in the bedroom Staff were told multiple times and each time we were told it would be put there. We had to use packets of tissues"