「Beautiful villa! Friendly staff. Excellent food. Villa looks exactly like the photos. Our group of 7 had an amazing stay. The only issue is they prefer cash for payment (deposit and payment for food), so bring extra cash. One room's water heater didn't work and another water hose in the toilet was leaking (It is not their fault as we understand things can age). I would rate your villa 9/10 (I would give it 10/10 if you can readily accept credit card). We will definitely return!」
「All staff, whether reception, waitress, housekeeper or security, are very friendly and helpful. very very nice. Although it’s not located in prime area, it still a great hotel for me. There are some shop, local market and beach nearby. Just ask the receptionist, she is very helpful. In addition, the hotel chief cooks very well.
全部員工不論前台、待應、打掃人員甚至保安都非常友善，而且非常熱心助人。雖然不是位於熱門地點，但附近走遠一點可以找到一些餐廳，本地店鋪，而且有個沙灘，很少人，所以整體感覺都很滿意。有甚麼問題例如附近好逛的地方、餐廳，也可以問前台員工，她非常熱心。另外值得一提他們酒店的餐廳，出奇地好吃。」
「It is located in a remote area. But only ten minutes walking to beach. Clean and new. Breakfast do not have a lot choices but is delicate. The pool is a PLUS.」
「The room was clean, had air conditioning, a large screen and glass door, refrigerator with cold water in it. It was well designed with features located in optimal locations. The attention to design extended to the grounds which had water features, including ponds and small swimming pool. It was located a block from the beach and numerous shops and restaurants. The staff was helpful in terms of tours. The was a restaurant on the property and a person could pay for breakfast. I was puzzled they...
「Jag är super nöjd med min vistelse, alla som jobbar här är så otroligt snälla och vill göra allt för att du ska trivas. Jag har rest runt hela Thailand och bott på massor av olika hotell men detta slår de alla. Skulle rekommendera detta till alla som reser hit! 」
「This resort went way beyond my expectations. Pool is beautiful and clean. Rooms are clean as well. Shower and tub are amazing. Bed is comfortable. Absolutely will stay again 」
「Everything is good, staffs are very nice and helpful. Good english. Love this place and hope to visit again in better season. It’s quite bad weather in September. 」
"Overall we’re pretty satisfied with our stay, room is clean and spacious, thanks for the upgrade btw 🙏. We had dinner in the ISLA restaurant, food is amazing!! Swimming pool is not crowd, very kids friendly, and it’s so close to the beach which is another reason we want to stay here.
I noticed that Aroma is a pretty new hotel, so here are some suggestions for your improvement according to my personal experience:
1. The air conditioning is not responsive, room is so humid and hot when we checked in, after calling the front desk, the lady said it takes 10 mins for it to work. Well, I’m not sure it’s the settings of the Mitsubishi air-con, if so, would be nice if you can have your staff to switch on the air-con before your guest check-in the room.
2. The “Make up room” and “DND” buttons are very confusing, it’s hard to distinguish it’s on / off, you don’t expect your guests have to learn and guess is it on or not, I’d rather prefer the traditional way to put the sign on the handle instead, 100% of people should know what to do. After not having someone to clean up for 2 days, I have to call front desk again and I was being questioned did I turn the make up room light on, well, it makes me feel like I’m being blamed, not good service at all…
3. Have your engineer to check the TV remote battery regularly, it’s not really a good experience I have to call the 3rd time to the front desk to ask for battery replacement, and I have to call again after no one show up in 10 mins…"
