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Reviews of Nightcap at High Flyer Hotel

3.5 out of 5
Nightcap at High Flyer Hotel
25 Birch Street, Condell Park, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 50 reviews" "
Rating 8 - Good. 18 out of 50 reviews" "
Rating 6 - Okay. 5 out of 50 reviews" "
Rating 4 - Poor. 3 out of 50 reviews" "
Rating 2 - Terrible. 6 out of 50 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very frustrating stay. The room seemed great when I walked in - then I took a closer look. The worst thing was the bed - the 'king bed' was two singles pushed together, which is a huge no no and deceptive advertising. The shower was fine, but the shower head was fixed far too low - anyone over 5' 9" would need to stoop or hit their head. The area wasn't great - the view out my back window was trucks continually coming and going all day. Finally, it was disappointing to have cleaning staff trying to move me on at 10am when I was staying another night (and had the don't disturb sign on the door) - both training & guest records need to be much better.
Stayed 2 nights in Feb 2024

8/10 Good

Todor

Stayed 1 night in Feb 2024

4/10 Poor

Katelyn

Stayed 1 night in Jan 2024

2/10 Terrible

Hieng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Cara

Stayed 1 night in Dec 2023

8/10 Good

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for me as I am a solo traveler out of Bankstown Airport.
Stayed 1 night in Dec 2023
Response from High Flyer Hotel management on 9 Dec 2023
Thank you for your review Stan, we look forward to seeing you next time.

4/10 Poor

Andrew

Stayed 1 night in Aug 2023

10/10 Excellent

Lachlan

Stayed 1 night in Aug 2023

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, tidy and a great pub with a very good menu. Very pleasant staff.
Stayed 1 night in May 2023
Response from high flyer hotel management on 23 Jun 2023
Hi Gregory, thank you for your review!

10/10 Excellent

Isabella

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to spend the night, service was excellent
Stayed 1 night in Mar 2023
Response from High Flyer Hotel management on 20 Mar 2023
Hi Isabella, thank you for your feedback!

8/10 Good

beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value although I was given a room right next to the restaurant/bar and it was really loud until 12 so it was hard to sleep. There were creaky doors and the car park outside was noisy when the restaurant emptied.
Stayed 1 night in Mar 2023
Response from High Flyer Hotel management on 20 Mar 2023
Hi Beverly, thanks for your feedback, I have passed it on to the team, we will find a way to do it better

6/10 Okay

Dhrumil

Travelled with family
Liked: Staff & service, amenities
👍
Stayed 1 night in Feb 2023
Response from High Flyer Hotel management on 20 Mar 2023
Hi Dhrumil, thanks for your feedback, can you tell us more in details so we could improve the service.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from High Flyer Hotel management on 20 Mar 2023
Hi Amy, thank you for your review! welcome back!

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pre check in online which on arrival made it so much easier. The manager of the motel was helpful and friendly.
Stayed 1 night in Nov 2022
Response from High Flyer Hotel management on 27 Nov 2022
Thank you for your wonderful feedback , welcome back!

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and close to where we needed to be.
Stayed 2 nights in Nov 2022
Response from High Flyer Hotel management on 20 Nov 2022
Thank you for your feedback Tim, welcome back!

6/10 Okay

Trevor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the doors need some lubricaton on the hinges…. Internal and external doors…such a simple quick fix will deliver a better experience.
Stayed 1 night in Sep 2022
Response from High Flyer Hotel management on 4 Oct 2022
Hi Trevor , thank you for your review, I have passed the feedback to the team and will be handled accoordingly. Thanks again.cheers

10/10 Excellent

Mick

Liked: Staff & service, amenities, property conditions & facilities
Very relaxing and completely comfortable
Stayed 1 night in Sep 2022
Response from high flyer hotel management on 19 Sept 2022
Hi Mick, thank you for your wonderful review, It was great to have you

10/10 Excellent

patricia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed the night as a friend was having a 50th birthday a the hotel,the food was excellent,staff were lovely,room perfect,except the heat on the airconditioning wasn't working,highly recommend
Stayed 1 night in May 2022
Response from High Flyer Hotel management on 13 Jun 2022
Thank you for your wonderful review patricia! welcome back! best regards

2/10 Terrible

Zameer

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water and it’s winter. Also to add to that the access card stopped working in the morning
Stayed 1 night in May 2022
Response from High Flyer Hotel management on 14 Jun 2022
Hi Zameer, We have done some investigation, The hot water system is ok, just sometimes on cold days, it takes some extra minutes to reach your room. Please call us to discuss the matter further.

10/10 Excellent

Metuisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet and offered a really good meal. It was convenient for what we wanted. Room was big and comfortable.
Stayed 1 night in Mar 2022
Response from High Flyer Hotel management on 15 Apr 2022
Hi Gillian, thank you very much for your 5 star review! We always try our best to improve our service and guest experience, welcome back!

2/10 Terrible

Greg

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No Microwave, No toaster, No sugar, No cutlery of any kind. Noisy factory compressor out the back. Courtyard dirty/unkept. Beds and bathroom were good.
Stayed 1 night in Feb 2022
Response from Management on 17 Feb 2022
Dear Greg, Thank you for your feedback, it will be taken into consideration and will be discussed with our head office to see what we can do about having the extra commodities that you have mentioned Thanking you kindly again. Please feel free to call if you would like to discuss this further. Kind Regards Hotel Mgmt

10/10 Excellent

Narun Bopha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and convenient location.
Stayed 3 nights in Dec 2021
Response from High Flyer Hotel on 30 Dec 2021
Thank you very much for the amazing review! We hope to see you again soon. Kind regards, Mangament

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very noisy - terrible sound proofing for windows. There was a loud function with obnoxious drunken patrons that continued past midnight, which management did not control.
Stayed 1 night in Mar 2021
Response from management team on 14 Mar 2021
Thank you for your feedback, sorry to hear about your experience. We have double glazed glass in every room to keep noise away. As for the nosie, we were not aware of the situation as the management team got no feedback on the day, next time if it happens again please let us know we will handle it promtly and properly. Best regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good sized clean room with AC. Helpful staff-I had late check in. Easy -level- close by parking. Comfortable bed, good linen. Only negative was a machinery noise of droning electric motors, that I didn’t notice at first but was evident from 0500. Overall- good value.
Stayed 1 night in Mar 2021
Response from High Flyer Hotel management on 11 Mar 2021
Hi, thank you for your review, we are glad you enjoyed your stay here. Usually noise it is not a problem for the room, but If next time it happens again, we will be more than happy to swap another room for you! best regards

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called the hotel asked if we could check in earlier. The Manager (Donna I think her name was... I'm hopeless with names) was very accomodating & checked to see if the room was ready, which it was. The Manager checked me in & took me to our room showed me around. She was very friendly. & informative. I like that it had a courtyard & but we didn't get to use it, 'cos it was raining. It has a nice big bathroom for a hotel & roomy shower. It was probably the quietest pub hotel that we stayed & which was a pleasant surprise. Parking was directly in front, very convenient. All is well except there was another guest that kept smoking in front of the entrance so we reeked of cigarettes when entering & exiting the room. Even the foyer stinks of smoke, which is a bit unfortunate but not the hotel's fault, just our bad luck. For what you pay it's pretty good overall & would stay again. Definitely recommend of you looking for an afforable family room with plenty of parking & quiet location. I think the place only has 8 rooms.
Stayed 1 night in Feb 2021
Response from Katrina Venue Manager High Flyer Hotel on 18 Feb 2021
Thank you very much for your wonderful review, it is much appreciated, we are glad you enjoyed your experience here. we have communicated the issues within the teams you mentioned and problem will be solved next time. BTW I am not good with names too LoL

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020
Response from High Flyer Hotel management on 20 Jan 2021
Thank you very much for your wonderful view, we are glad you enjoyed your stay here at High Flyer, welcome back!!

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from High Flyer Hotel management on 3 Mar 2020
Thank you for your review, we are glad you enjoyed your stay here. Welcome back!

6/10 Okay

alfred

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AVERAGE AT BEST
THE ROOM STANK OF CIGARETTES BUT IT IS SUPPOSED TO BE A "NON SMOKING ACCOMODATION"ALSO - NO BREAKFAST AVAILABLE!!!
Stayed 3 nights in Feb 2020
Response from High Flyer Hotel management on 28 Feb 2020
Hi Alfred, we are sorry about your experience, we have brought the issue to management team , we will make sure it won't happy again. As for the breakfast, we don't have hot breakfast, however, if you book directly with us, you will get a complimentary breakfast pack. Best regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt welcomed. Separate from club, quiet, peaceful, easy access. All on ground level. Good room
Stayed 1 night in Dec 2019
Response from High Flyer Hotel management on 26 Dec 2019
Thank you very much for your review, we are glad you enjoyed your stay here. welcome back again! Merry Christmas and Happy New Year!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from High Flyer Hotel management on 10 Dec 2019
Thank you very much for your review! we are glad you enjoyed your stay here! Welcome back!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from High Flyer Hotel management on 10 Dec 2019
Thank you very much for your review! we are glad you enjoyed your stay here! Welcome back!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
Liked the location as quiet and convenient for work. Food was good value at restaurant, shower excellent. Complementary Tim Tams excellent. Car parking was really close to rooms Staff really friendly and helpful which is something you don't always get at much more expensive places Not so good shower door didn't shut properly and a wall socket had come loose off wall.
Stayed 1 night in Nov 2019
Response from High Flyer Hotel management on 22 Nov 2019
Hi, thank you very much for your review, we are glad you enjoyed your stay here. We are always endeavor to maintain high standard of customers service, guest experience always come first! As for the shower door, we have someone have a look at it and will fix it asap. best regards

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2019
Response from High Flyer Hotel management on 1 Oct 2019
Thank you very much for your review!

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Tradesmen started demolishing an adjacent room at 6.45am. The skip bin was outside our window. Seriously bad form we paid good money and got no sleep.
Stayed 1 night in Sep 2019
Response from High Flyer Hotel management on 20 Sept 2019
Hi, sorry you didn't enjoy the stay. The renovation is done now, we always try our best to create better guests experience. If you give us a second chance to come back again, We would like to talk to you and offer you some discount. thank you again for your review, I look forwards to talking to you.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from High Flyer Hotel management on 28 Oct 2019
Hi Peter, Thank you very much for your review!

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from High Flyer Hotel management on 28 Oct 2019
Hi Vicki, Thank you very much for your review! please let us know if there is anything we can improve, welcome back again!

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terry pilot for AAM Survey
Great home style meals really cheap good service nice room very comfortable for one or two nights stay
Stayed 1 night in May 2019
Response from High Flyer Hotel management on 28 Oct 2019
Hi Terry, Thank you very much for your review! please let us know if there anything you want us to improve, welcome back again!

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terry business trip
Foods good, service is great rooms are great for what you pay.
Stayed 1 night in May 2019
Response from High Flyer Hotel management on 28 Oct 2019
thank you very much for your review, please let us know if there is anything we can improve, We would like to have your back! cheers

8/10 Good

Ben, brisbane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pub is in the same building if you want to drink all day/nights.
Stayed 1 night in Apr 2019
Response from High Flyer Hotel management on 28 Oct 2019
Hi Ben, Thank you very much for your review! the rooms and the pub are connected, but we usually will monitor the noise at the pub and ensure the rooms guests have a good experience! we will pass on the information to the staff!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities
very comfy beds , clean sheets , great meals , and very friendly staff .
Stayed 1 night in Mar 2019
Response from High Flyer Hotel management on 28 Oct 2019
Hi , Thank you very much for your review!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room walk through Hotel and great meals
Shown to room and quiet location
Stayed 1 night in Mar 2019
Response from High Flyer Hotel management on 28 Oct 2019
Hi Ron, Thank you very much for your review! We welcome you come back again!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suprisingly clean and modern room, really helpful staff and great proximity to Bankstown airport where I was working for a few days.
Stayed 2 nights in Mar 2019
Response from High Flyer Hotel management on 28 Oct 2019
thank you very much for your review, please let us know if there is anything we can improve, We would like to have your back! cheers

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful, room was as it appeared in picture - basic but clean and comfortable, beds were great, enjoyed free drink at hotel bar and discount for meal, which was good. Good value for money, especially in Sydney suburbs - we were pleasantly surprised. Also had off street parking which was good. We would stay there again.
Stayed 1 night in Mar 2019
Response from High Flyer Hotel management on 28 Oct 2019
thank you very much for your review, we are glad you had a good experience at the hotel, welcome back!

8/10 Good

Cheree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from High Flyer Hotel management on 28 Oct 2019
thank you very much for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2018
Response from High Flyer Hotel management on 28 Oct 2019
thank you very much for your review!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Subpar
I had to stay in this hotel ( more like a lodge) because there’s no other option for me in the area. Only 9 rooms in total in this hotel. You enter from a pub, they check you in in the bar area by the restaurant staff (no proper reception). Sound insulation is terrible, i can hear very clearly the next room talk, which is so annoying. The room itself is super basic, furnitures are old. Cleanliness is below standard, stains on the tea cup and bedsheets, toilet sink. Lotsssss of insects, moths, and unknown small flies. Dusts are everywhere. Staffs are alright. But don’t expect anything hotel standard. The only reason I have to stay here is cus I don’t drive and need to visit somewhere around in early morning. Paid ~aud140-150/ night is definitely not worth it. I’d rather stay somewhere and use and uber sigh.
Stayed 4 nights in Dec 2023

10/10 Excellent

Hon Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from High Flyer Hotel management on 28 Oct 2019
Hon Shan, Thank you very much for your review!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a good hotel and accommodation for pilot students.
Stayed 3 nights in Mar 2019
Response from High Flyer Hotel management on 28 Oct 2019
thank you very much for your review, please let us know if there is anything we can improve, We would like to have your back! cheers