The Outlets at Orange

Excellent location, if you wanna catch an event at Crypto.com Arena and LA Live Area. Some of the rest of the surrounding area is kind of 50/50. At first, my room wasn’t ready. It was almost 5pm for a minimum 3pm Check In. Thankfully, it was handled promptly. Room, was clean and it was a fairly good size. The view was nice. I could see Crypto.com Arena and LA Live from my room. Not a bad stay

Unfortunately, the only staff member that was great was our engineer who came in to check our air temperature in the room. It was not blowing cold enough and was stuck on 70 degrees. The front desk staff was not very friendly. When we booked through Expedia it stated we had a Mountain View and not one left for our stay and we wanted a king. Well, Brianna did not seem to care when I requested a king and a Mountain View . She stated they were almost full and that she gave us what she gave us and did not seem to care. When we asked what room we had she said it is on your room key holder. Again, not very friendly and being in the hospitality industry this was I acceotable. She should act like she is the director of first impressions. We have stayed here in the past and this was by far the worse experience at the point of checking in. The Red restaurant was also a bad experience. Our food was cold, the pancakes were like cardboard texture and cold. The toast was not toasted . My girlfriend plate was hot and the server just handed it to her and it burnt her finger . He just apologized. The wait time was a little long but they should have staffed properly. Again, food was not very tasty and was overpriced for the quality delivered. Hopefully they can improve on their service. It was it a great experience . Especially when you have to sleep in separate beds with your fiance because the front desk person did not want to accommodate what we had reserved through Expedia!

Room was clean and well maintained. Staff were friendly. My only criticism is that the breakfast dishes were on too long of a cycle. Quite often, items were running out and we had to wait for re-stock.