Universal Orlando Resort The South hotels

"This is the worst hotel for families with Kids. We could smell weed on the Hotel Campus. It is close to the expressway, so it is very noisy all night. The staff does not smile while checking out. I guess you get what you pay for. Literally for another 40 bucks, there are better hotels nearby. "

"When we called to advise we needed an upgrade to our room, your staff was the most pleasant and professional to us. We were going to be charged an additional fee, but through a conversation it was deemed to be withdrawn. Though this may se to be minor, customer service like this is so important and we were made to feel valued. We often use Expedia and for this positive interaction, we will be continuing to do so with confidence. Vacation time is very exciting and having a pleasant experience as this, makes it even more rewarding. Thank you again. Have a wonderful day. We did ! "

"Great location. Short walk to downtown. Friendly staff. Nice rooms."

"We booked a two bedroom suite with the fireworks view but did not get to stay in it because we brought a pet. We were put in the pet building in two separate condos with no view. The condos were old and needing updating. "

"Elevators dirty and room was very small"

"I like this hotel "

"The hotel is much nicer than I was expecting. The room wouldn’t win any beauty prizes, but the bed was super comfortable, the staff was very friendly and the standard checkout time of noon was very much appreciated. "

"Great for layover at MIA.It would be better if they offered shuttle service,but no problem with UBER."

"The breakfast restaurant opened at 8:30 on a Friday- which was kinda late if you’re leaving early for the parks. Also it was a credit to the account rather than an actual breakfast. It is in a restaurant- not a buffet or continental. "