Montreal The Underground City Hotels

"Had a wonderful last minute stay. Staff and hotel were amazing."

"Good location. Hotel has been or is being “renovated”"

"Everything is well at this property but you need to advise if you want cleaning service in your room. Is this becoming normal?"

"Nice hotel, clean,friendly staff, reasonably priced "

"The front of house staff were unfriendly, unhelpful and did not seem happy with their jobs. All became clear on checkout when I asked the new lady on reception who was the Manager. It turned out to be her and her band was EDWIGE. I asked to leave my luggage and was told that would be 4$. NEVER HAVE I EVER BEEN ASKED by a hotel that I have been staying in to pay for them holding luggage…. I asked on the first day for my bedside lamp to be sorted as it was not working. Two of the front desk said it would be done but it was not attended to. Both shower pressure and temperature needs attention, also lavatory flush. Each time I came down to reception there was another guest who had a problem/ complaint. The drinks case in the foyer only took coins and not credit cards. Reception had no coins. The manager was not interested in knowing about her complaints, in fact refused to give me her full name and hotel email so that I could document the problems I had experienced. I credit her behaviour with why the front of house staff are so depressed and lacking any charm. I don’t often write bad reviews bug this hotel needs to up its game."

"Clean"

"Stayed for 2 nights. Area is great. Lots of good restaurants nearby. Everything is easy walking distance. Hotel is roomy, clean and comfortable. "

"Starting to look dated. Rugs need changing. They didn’t give us the room we booked and only changed it when I inquired after seeing the room and knowing it wasn’t the one I booked. How do you mess that up? First room smelled dusty on top of it all."

"Great location, big room, clean, but a bit dated. Staff was excellent, friendly and accommodating."