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Reviews of Sotetsu Fresa Inn Tokyo-Kanda

3 out of 5
Sotetsu Fresa Inn Tokyo-Kanda
8-1 Kanda-Konyacho, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 149 out of 308 reviews" "
Rating 8 - Good. 128 out of 308 reviews" "
Rating 6 - Okay. 25 out of 308 reviews" "
Rating 4 - Poor. 3 out of 308 reviews" "
Rating 2 - Terrible. 3 out of 308 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

suksan

Business traveller
Liked: Cleanliness
Disliked: Amenities
soso place

8/10 Good

Dustin

Liked: Cleanliness, staff & service, amenities
Great value and super convenient walking distance to Kanda station, with multiple convenience stores steps away. The property could do with a little more renovations and updates. Breakfast buffet option was nice for the first few days, then got repetitive very quickly and ended up skipping breakfast half my stay. It would be nice if there were more offerings in the breakfast buffet, or some type of daily changes to keep things fresh for guests staying longer. Overall, if you're looking for a great place to sleep and don't have high expectations, this is a great stay on a budget.
Stayed 7 nights in May 2024
Response from Sotetsu Fresa Inn Tokyo Kanda　Front Desk on 11 May 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Kanda.We are glad that you appreciated our location.We would also like to thank you for your feedback and suggestions for improvement in various aspects.However, we are very sorry that you were not satisfied with the breakfast menu in particular. Thank you for your valuable feedback. I have accepted this as a future issue. Although there is still room for improvement, we will continue to strive to provide even better services to our customers without being satisfied with the status quo. We hope that you will use our hotel again when you are in the area. We look forward to seeing you again.

10/10 Excellent

Justin

Stayed 5 nights in Mar 2024
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk on 2 May 2024
Thank you very much for your valuable opinions while you are busy.

10/10 Excellent

Lana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Great rooms, friendly and helpful staff, quiet location and very easy access to the station. I’ve visited this hotel previously and will definitely stay here again in the future!
Stayed 3 nights in Feb 2024
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk on 18 Feb 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Kanda.Thank you very much for taking the time to write a review of our hotel.We are very pleased to hear your compliments about our guest rooms, staff, and our hotel's location.Many of our guests appreciate the convenient location of our hotel, which is within a 5-minute walk from Kanda Station.In particular, Kanda Station, the closest station to our hotel, is served by both the JR and Ginza subway lines, making it a hotel that can be used for a variety of purposes, including sightseeing and business.All of our staff will continue to strive to provide you with even better service, and we hope that you will visit us again when you are in the area. We look forward to seeing you again.

8/10 Good

Lai Wah

Liked: Staff & service
I like their customer service the most.
Stayed 4 nights in Nov 2023
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk on 30 Nov 2023
Thank you for staying at Sotetsu Fresa Inn Tokyo Kanda. We will continue to strive to provide good services. Sotetsu Fresa Inn Tokyo Kanda Front Desk.

10/10 Excellent

Raymond

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. But the room is a bit too small.
Stayed 6 nights in Nov 2023
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk on 30 Nov 2023
Thank you for staying at Sotetsu Fresa Inn Tokyo Kanda. I'm so glad that you were satisfied with the cleanliness of our hotel. We also appreciate your understanding regarding the size of our room. In addition, thank you for taking the time to write this feedback. We look forward to seeing you again and will continue to improve our service. Sotetsu Fresa Inn Tokyo Kanda Front Desk.

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in Kanda, access to plenty of combinis and close to Kanda Station. Plenty of restaurants nearby too. Staff were very friendly and helpful, and the amenities available in the hotel were outstanding.
Stayed 16 nights in Nov 2023
Response from Sotetsu Fresa Inn Tokyo Kanda　Front Desk on 24 Nov 2023
Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Kanda.We are very happy to receive so many words of praise.We will continue to listen carefully to the feedback we receive from our customers and work even harder to provide safe and comfortable service to all of our customers.Last but not least, thank you very much for taking your valuable time to post.

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sotetsu Fresa Inn Tokyo Kanda　Front Desk on 19 Nov 2023
Thank you very much for your valuable opinions while you are busy.

10/10 Excellent

TZE YENG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Direct access from subway station, near enough to the main attractions in Tokyo. Room a little small but manageable for two.
Stayed 5 nights in Oct 2023
Response from 相鉄フレッサイン東京神田　フロント on 11 Nov 2023
Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Kanda. Also, thank you for taking the time out of your busy schedule to post a review. We are very happy that you were satisfied with the hotel's facilities and location. However, we apologize for the inconvenience caused by the small room. We will use this information to improve our services in the future. If you are in the area again, please use our hotel. Sotetsu Fresa Inn Tokyo Kanda Front staff

10/10 Excellent

MARIA V

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk on 22 Oct 2023
Thank you for taking time to leave your comment.

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk on 22 Oct 2023
Thank you for taking time to leave your comment.

10/10 Excellent

Kobe

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel! not made for long stays but i stayed for 16 nights and it wasn’t that bad. room was small but not too small, i was able to fit 4 suitcases in the room and still be able to walk somewhat comfortably around the room. 5 min walk to train station, comfortable beds, great attentive staff & good service. also right next door to a 7 eleven which was really convenient
Stayed 16 nights in Aug 2023
Response from 相鉄フレッサイン東京神田　フロント on 19 Aug 2023
Thank you for staying in Sotetsu Fresa Inn Tokyo Kanda. We are glad that you were satisfied with our hotel location and service. Our staff will continue to make every effort to ensure that our guests have a comfortable stay at our hotel. Last but not least, thank you for taking the time to post your comments. Sotetsu Fresa Inn Tokyo Kanda　 Front desk

8/10 Good

Sze Man

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Near JR station
Stayed 3 nights in Aug 2023
Response from Sotetsu Fresa Inn Tokyo Kanda front desk on 18 Aug 2023
Thank you for staying at Sotetsu Fresa Inn Tokyo-Kanda. It is our greatest pleasure to realize that you were satisfied with our location. We will continue our effort to provide the best service for our guests. Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Kristhyl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Kanda station that connects to the major train stations and major landmarks. I liked how it is in a quiet neighborhood which was helpful when you need quiet to go to sleep. 7-Eleven is conveniently located right beside the hotel. They have an ice machine and washer and dryer on the 2nd floor that you can easily use anytime. Staff are friendly. Rooms are small but rooms are small in most hotels in Tokyo. Overall I was happy with my stay here.
Stayed 4 nights in Jul 2023
Response from Sotetsu Fresa Inn Tokyo Kanda front desk on 3 Aug 2023
Thank you for staying at Sotetsu Fresa Inn Tokyo Kanda. We are very happy that you were satisfied with the location and facilities of our hotel. The hotel is conveniently located near Kanda Station, which connects to major stations and major landmarks, and there are many convenience stores. At the same time, it is built in a business area, so you can spend your time in a quiet environment. In addition, we have prepared facilities that are convenient during your stay. However, we apologize for the inconvenience caused by the small size of the room, but we appreciate your understanding. Last but not least, thank you again for posting your review. We are looking forward to seeing you next time.

10/10 Excellent

Surendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was cordial. It is close to station and other shopping places.
Stayed 1 night in Jul 2023
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk on 25 Jul 2023
Thank you for staying at Sotetsu Fresa Inn Tokyo Kanda. We are very happy to hear that you were satisfied with our staff's response and the location near the station and shopping facilities. We will continue to do our best to make your stay comfortable, so please use our hotel when you come to the area again. We are looking forward to your next visit.

10/10 Excellent

Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise!!!
Facility is very well maintained by the hotel staffs. Clean room, clean elevator and clean hallways. Closely located, 5 minutes walking distance away from the Train station. Larger and comfortable bed compare to the other competing hotels. 7/11 located right next to the front entrance is a big plus. I have no complaints. Will stay here again
Stayed 2 nights in Jun 2023
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk on 2 Jul 2023
This is Sotetsu Fresa Inn Tokyo Kanda. Thank you very much for staying at our hotel. We are very pleased to hear your positive feedback about the cleanliness of the hotel and its convenient location.We will continue to make every effort to satisfy our many guests, and we look forward to your continued patronage in the future.We look forward to seeing you again.

6/10 Okay

Mei Yuk

Liked: Staff & service
I booked this because it just 3 stops to Shinjuku, 1 stop to Tokyo station and Akihabara, and short time to Sugamo and take the Tokyo Sakura Tram. My room Hollywood Twim 172 sq ft. I didn't expect it's so tight to accommodate just 1 of me, but have 2 large double beds to consume all the spaces of the room. My 24" suitcase can only place in front of the front door and next to the bathroom door, I stayed 5 nights, and mind to avoid kicking my suitcase every day. They provide laundry, which wash and dry is separate machine. Washing is normal function, however the dryer is not what you expected. After 30 minutes, my clothes are still in the same moisture condition. Hope they can improve this. Oher than that, the streets near the Kanda station are still very attractive and worth to visit if you are a food lover.
Stayed 5 nights in May 2023
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk on 7 Jun 2023
This is Sotetsu Fresa Inn Tokyo Kanda. Thank you very much for staying at our hotel. We are glad to hear that you were satisfied with our location. However, we apologize for any inconvenience caused by the small size of the room and dryer performance. We will continue our efforts to provide the best service for our guests. Last but not least, thank you very much for taking the time to post your review. Our warm hospitality awaits your return.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Area was quiet, away from the crowd of people. Staff was very accommodating and helpful. Room was too small for a couple. Nice beds but too cramped, no room for suitcases.
Stayed 2 nights in Apr 2023
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk on 2 May 2023
Thank you for staying at this hotel.Thank you very much for your valuable opinions while you are busy.We so happy that you like our location and staff.Also sorry for the inconvenience caused by the small room.Thank you for your feedback, which will help us improve in the future.We will continue to make every effort to make our customers more comfortable.We looking forward to seeing you soon.Sotetsu Fresa Inn Tokyo Kanda Front Desk

10/10 Excellent

YUKI

Stayed 1 night in Apr 2023
Response from 相鉄フレッサイン東京神田　 on 5 May 2023
評価の投稿ありがとうございます。また機会がございましたらご利用をお待ちしております。

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sotetsu Fressa Inn was walking distance from Kanda Station, which easily connects you to so many parts of Tokyo. The staff was friendly and helpful. They also have a number of items for you to enjoy down at the lobby: bath salts, hair products, delicious tea, etc. They are also conveniently located next to a 7/11 in case you get back late and need a snack. Lovely stay. Thank you, Sotetsu Fresa Inn!
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk on 29 Apr 2023
Thank you for staying at Sotetsu Fresa Inn Tokyo Kanda. Also, thank you very much for posting a review. All the staff are very happy that you were satisfied with the staff,location and amenities of the hotel. We will continue to strive to be a hotel that satisfies all our customers, so we hope you will be able to stay with us again. Sotetsu Fresa Inn Tokyo Kanda Front desk

10/10 Excellent

Stephen

Stayed 2 nights in Apr 2023

10/10 Excellent

YAP

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staffs
Stayed 11 nights in Mar 2023
Response from Sotetsu Fresa Inn Tokyo Kanda front desk on 21 Mar 2023
Thank you for staying at our hotel this time. We will continue to aim for a better hotel. looking forward to seeing you coming again. Sotetsu Fresa Inn Tokyo Kanda Front Desk

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for travelers on a budget
Affordable, yet small rooms, but I'm the type of traveler that just needs a bed, thus this was perfect for a quick trip to Tokyo. The bed was very comfortable as were the pillows. The bathroom had your typical Japanese toilet, plus a deep bathtub. The lobby provided lots of free amenities such as free toiletries (i.e. razors, toothbrushes, q-tips, hair gel, bath salts). I used the bath salts to take a nice relaxing hot bath. This may be a small unit, but I made the best of it. There's a TV, but it only has Japanese channels so if you don't speak the language, use your smartphone or laptop for entertainment. You're just two blocks from the train station so you can get anywhere you want in Tokyo easily (the train station is one station away from Tokyo for more options such as the Shinkansen trains). Perfect for travelers on a budget that want to be in the heart of Tokyo.
Stayed 1 night in Mar 2023
Response from Sotetsu Fresa Inn Tokyo Kanda front desk on 21 Mar 2023
Thank you for staying at our hotel this time.It seems that you had a comfortable stay, and all the staff were relieved.When you come to Tokyo again, please use our hotel.Thank you for taking the time to review us.I look forward to seeing you again. Sotetsu Fresa Inn Tokyo Kanda front desk

6/10 Okay

Odawara

Liked: Cleanliness, amenities
Window glass is frosted glass and can’t see out side at all.
Stayed 1 night in Dec 2022
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk on 27 Dec 2022
Thank you for staying at our hotel this time.Regarding the room view, our hotel is surrounded by buildings, so it is difficult to provide a good view.We apologize for the inconvenience and ask for your understanding and cooperation.Last but not least, thank you for taking the time to review us.I look forward to seeing you again.Sotetsu Fresa Inn Tokyo Kandafront desk

10/10 Excellent

Chee Boon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Giselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Kanda train station and subway access. 711 is right next door which is convenient. Stayed here on two occasions at the beginning and end of my trip. On the second occasion my room wasn’t clean so they quickly moved me to a new room.
Stayed 2 nights in Nov 2022
Response from Soutetsu Fresa Inn Tokyo Kanda Frontdesk on 10 Dec 2022
Thank you for sharing your review with us. From now on　We work hard to make our guests happy. When you come to Tokyo, please use our hotel. We looking forward to seeing you again.

8/10 Good

Giselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the train and there’s a 711 next door which is super convenient. Looking forward to my next stay here.
Response from Soutetsu Fresa Inn Tokyo Kanda 　Frontdesk on 20 Nov 2022
Thank you for staying at Sotetsu Fresa Inn Tokyo Kanda.Thank you for sharing your review with us.We are very happy that we were able to provide a comfortable place for our customers.We are very much looking forward to welcoming you again.

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights and really enjoyed my stay. Staff are very helpful. The check-in is very easy. The room was comfortable and modern. The hotel is close to public transport and the neighbourhood is safe. As a female, I felt safe walking around this area. I’m really happy I stayed at this hotel. I had a very positive experience! I will definitely stay here again when I visit Tokyo.
Stayed 4 nights in Jul 2022
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk on 13 Aug 2022
Thank you for sharing your review with us. From now on　We work hard to make our guests happy. When you come to Tokyo, please use our hotel. We looking forward to seeing you again!

8/10 Good

Kiyoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient place,clean, quiet and nice stuff.
Stayed 1 night in Jul 2022
Response from 相鉄フレッサイン東京神田　フロント　永井 on 17 Jul 2022
Thank you for staying our hotels. Thank you for your review. We are looking forward to being able to see you another time.

8/10 Good

Moritoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in May 2021
Response from 相鉄フレッサイン東京神田 on 2 Jun 2021
相鉄フレッサイン東京神田をご利用頂きまして誠にありがとうございました。 また機会がございましたらご利用をお待ちしております。 評価投稿ありがとうございました。

10/10 Excellent

Yasuki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 相鉄フレッサイン東京神田フロント on 26 Oct 2020
ご利用ありがとうございます。ご意見ありがとうございました。

10/10 Excellent

Yoshinori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Mar 2020
Response from Sotetsu Fresa Inn Tokyo Kanda Front Desk HUNG on 14 Mar 2020
Thank you for staying at this hotel.Thank you for valuable comments to our hotel.We looking forward to seeing you again

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from フロント　洪 on 25 Jan 2020
この度は相鉄フレッサイン東京神田にご宿泊頂きまして、誠にありがとうございました。 お忙しい中、私共のホテルへ貴重なご意見をお寄せ頂きまして、誠にありがとうございました。 またお目にかかれます日をスタッフ一同、心よりお待ち申し上げております。

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2019
Response from Sotetsu Fresa Inn Tokyo KandaFront desk HUNG on 3 Dec 2019
Thank you for sharing your review with us. We looking forward to seeing you again.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Sotetsu Fresa Inn Tokyo KandaFront desk HUNG on 25 Oct 2019
Thank you for sharing your review with us.We work hard to make our guests happy and appreciate your feedback!When you come to Japan, please use our hotel.

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and clean
The hotel was well located being near to Kanda train station which is only one stop from Tokyo station. We bought the Narita Express round trip rain ticket (4070 yen pp) which covered the journey from Narita airport to Kanda station (change at Tokyo station) and return. The return ticket is valid for 14 days and the return trip seat can be reserved later at a JR East office at Tokyo station and we were told that it can also be reserved on a vending machine. We had a room with 2 semi double beds. The room itself is quite small, mainly because the beds take up so much space and required some manoeuvering to get out of the room since we had 2 large suitcases and also 2 hand luggage. The beds themselves are comfortable and we were given both firm and softer pillows, both were fine.Everything was clean and I am surprised that there is a bath , not just a shower. It was good to have coin washers/dryers available and we did 4 loads during our stay. I borrowed the iron and board from the hotel.The staff very were friendly and helpful. I would return to this hotel again if in Toyko.
Stayed 1 night in Oct 2019
Response from Sotetsu Fresa Inn Tokyo KandaFront desk HUNG on 25 Oct 2019
Thank you for sharing your review with us.We work hard to make our guests happy and appreciate your feedback!When you come to Japan, please use our hotel.

8/10 Good

C.C, Brooklyn, NY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, 5-6 mins walking to Kanda station where u can get JR trains and Subways
Stayed 9 nights in Aug 2019

10/10 Excellent

C.C, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5-7mins walk to Kanda station where you can take JR lines and subway lines, lots of restaurants and convenient stores are nearby. Unlike Shinjuku or Harajuku, it’s a quiet neighborhood at night but safe. Typical Japanese-sized hotel rooms that are small compared to North American’s, but it doesn’t bother us, great amenities.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2019
Response from Front desk on 25 Jul 2019
Thank you for your stay. If you will come back to Tokyo again, I am hope to see you. Best regards,

8/10 Good

TAKAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Front desk on 25 Jul 2019
Thank you for your stay and kind score. If you will come back to Tokyo again, I am hope to see you. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Front desk on 25 Jul 2019
Thank you for your stay and kind score. If you will come back to Tokyo again, I am hope to see you. Best regards,

8/10 Good

Chubster, Queensland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was nice and quiet and relatively close to the Kanda JR station (~10 min walk). Staff were wonderfully friendly and helpful. The room was clean but not a lot of space for 2 people with luggages, although it was manageable, but that's Japan for you. The only downside is that their dryers sometimes takes a long time to dry clothes after washing them, and there would be multiple guests wanting to use their laundry facilities, it can take a long time to do your laundry. Other than that, a pleasant stay. ^_^
Stayed 6 nights in Apr 2019
Response from Sotetsu Fresa Inn Tokyo KandaFront desk Kawai on 4 Jul 2019
Thank you for staying at our hotel. We are glad to have you comfortable. We are very happy to hear many compliments about this hotel. However, we apologize for the inconvenience caused by the washing machine and rooms. We will improve to make customers feel comfortable. We look forward to seeing you again Thank you very much for your comment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Very nice, budget friendly hotel! Room was very clean and comfortable. It’s in a very quiet neighborhood and crammed between buildings (our window faced a wall). Staff is very nice; however, the breakfast and it’s service was lacking.
Stayed 7 nights in Apr 2019
Response from Sotetsu Fresa Inn Tokyo KandaFront desk Kawai on 4 Jul 2019
Thank you for staying at our hotel. We are very sorry that we could not meet your expectations. But, this hotel has a bad view, but access from Kanda Station is very good. We will do our best to make our customers more comfortable in the future. We look forward to seeing you again Thank you very much for your comment.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice on the outside but room was disappointing
Rooms had windows that looks into the next building's wall. I paid more for a larger room but it too also had window that looked into a wall. So there is little sunlight coming in. Room design was poor and bedding and pillows not as comfortable. The building and reception looks really posh but the room setup failed to impress. There are smaller rooms in other hotels where the furniture are better organised than this. They had to change me to another room because the aircon/heater broke after 15 mins in the room. The replacement room aircon/heater was ok.
Stayed 1 night in Apr 2019
Response from Sotetsu Fresa Inn Tokyo Kanda Front Kawai on 7 Jul 2019
Thank you for staying at our hotel. Sorry for my late reply. However, we apologize for the inconvenience caused by the air conditioning in the room and other issues. As for the landscape, it is difficult to guide you to a room with a good view because the location is surrounded by high-rise buildings around. We will do our best to improve our services and amenities and provide you with a comfortable stay. We look forward to your next visit with us. Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok nothing to complain about but felt I had what I paid for..their effort to cut the cost was visible
Stayed 2 nights in Apr 2019
Response from Sotetsu Fresa Inn Tokyo KandaFront desk Kawai on 7 Jul 2019
Thank you for staying at our hotel. Sorry for my late reply. We are glad to have you comfortable. We will do our best to make you feel more valuable. We look forward to seeing you again.Thank you very much for your comment.

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good device. Very good overall. Nice location
Stayed 5 nights in Mar 2019

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good hotel close by metro.
Nice hotel, a lot of extra free toiletries and tea by the front desk. Small room, but that's normal there. The comforter was clean but worn looking, could be replaced. One of the pillows was hard, but you can ask for softer ones. 5 min walk from metro that goes to ask the main areas. There are restaurants around the hotel and walkable to Akihabara.
Stayed 6 nights in Mar 2019