Usk Spa Hotel

"Not worth the money charged. £195 for a room. No biscuit, bottle of water. No heating in bathroom. Loud AC, lumpy bed. Nothing premium about the premium room. Booked 5 rooms and have to pay for them all individually rather than paying together so took ages. Lady who checked me in was apologetic. Don't pay for breakfast, it was not good quality at all with limited selections for the price they charge. Honestly not a good experience at all. Think they need to consider what they charge. If this was £100 maybe I wouldn't moan but to charge that much is extortionate with no added anything. Also £19 to park is insane! "

"A"

"Upon arrival the receptionist was very blunt/rude and not welcoming at all. Made a big fuss about parking my van around the back (like I did with no issue during my last stay) and said I should have contacted the hotel before, which I did with no reply. When I showed her the message she just shrugged it off and said we don’t check bookings made through a third party - but was very happy to take the £600 payment off me!"

"An amazing gluten free breakfast. Lovely lady stayed with us to go through options and we were not just handed an allergy file. "

"The conference was well organised and the service couldn't have been better. I was disappointed you charged extra for a mint tea after paying for an adfitional breakfast. "

"Lovely to be pet friendly and have the ability to use the pool and the grounds. Great place to stay and would come again"

"Impressive facilities, decent restaurant serving very good meals, buffet breakfast was of good quality with plenty of options. Some minor decor and cleanliness issues in the en-suite."

"Relaxing and well laid out Spa and gym. Very friendly staff and very welcoming Plenty of parking Rooms were warm and comfortable "