Chicago Vee Jay Records Building/Record Row Hotels

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"Wish they had a mini fridge"

"The room was clean and the staff was friendly. However I didn’t realize the room fridge was preloaded with purchasable items. I would have really liked a fridge for the price of the room. Also the GPS always wanted to bring me to the underground for some reason. I got lost a couple of times and started using the address for the pharmacy across the street. "

"Staff was so kind and great!"

"A family emergency came up that shortly after booking prevented me from being able to attend at all. Expedia approved for a full refund and needing the hotel's acceptance reached out in multiple ways including an email requesting acceptance of such but we have not heard back and it is now the next day. I reached out in multiple ways as well and have not heard back from them. I have been a loyal customer for years but at this point Congress Plaza has now lost a would have continued to be long-term customer."

"I was only in town for one day. But it was an easy seamless check-in. The room was clean and bathroom was clean. Everything in the room work and I had no need to call or any assistance. The checkout was very simple was done on my phone as I walk down the hallway before leaving."

"Our whole stay was pleasant, and all the hotel staff were great."

"the place is outdated and not well maintained. certainly does not deserve more than 2 Stars. the location is excellent and staff was helpful. But, place is not clean, bathroom was very tight. I paid for an update because standard rooms were so small. But the carpet does not have a clean look, walls are old and bathroom is very suboptimal. No coffee machine in the room, but when I complained about it they stated it was available upon request and they sent me one. essentially, very overpriced for what you get."

"Staff are approachable and helpful."