Reykjavik Reykjavík Maritime Museum Hotels

"amazing"

"Great location, good bars, helpful staff"

"The staff was fantastic! Breakfast was very good. Happy hour bar was warm and inviting! Quiet room. Comfortable bed. "

"Plan on paying extra when you arrive for local taxes property charge. It will make you pay when you check in. I think it was 800 ISK a night. Everything was way nicer than expected. You get a locker so you can leave your luggage in there and not feel so crowded. The front desk person is super friendly and always helpful. The place was "

"Renovated room was nice, very minimalist. There seems to be confusion on what a family room is vs a junior suite. Dinner in the restaurant was great. Server was very attentive."

"We had a lovely stay at this hotel as a family of 4. We booked two rooms. "

"I had a very disappointing experience with Old Town Reykjavik Hotel. I booked a 6-night stay and communicated in advance that I would be arriving a day late. The hotel acknowledged this, so I expected a smooth check-in process. I also asked about early check-in since I would be arriving early, but was told check-in was strictly at 2 PM. That was disappointing, especially since I had already paid for the previous night. What made things worse is that “check-in” turned out to be nothing more than receiving a message with instructions to access the room—something that could have easily been provided earlier. When I arrived around 12:30 PM, there was a staff member cleaning in the lobby. I waited respectfully before approaching her. After about 20 minutes, I asked if I could check in, and she said she could help. I went to grab my bags, came back, and she was gone. From that point, things went downhill. I waited over an hour in the lobby with no assistance. I called every contact number provided multiple times—no answer. I even reached out through Hotels.com, and while it took some time to get connected to a live agent, even they were unable to reach the hotel staff. At that point, I had no choice but to book another hotel nearby for 5 nights. Four hours later, I finally received a message with check-in instructions—long after I had already made other arrangements. This experience showed a complete lack of communication, accountability, and basic customer service."

"Very convenient location. The room was a decent size for Europe. Staff was very nice and helpful."

"Excellent view, great shower, clean room, friendly staff, convenient location. "