Union Winner's Circle Park Hotels

"Where should I even begin… The hotel looks nothing like the pictures online—it’s very outdated. Right when you walk into the lobby, you can see cracks in the ceiling. The elevators feel unsafe, with shaky movement and broken buttons. That was just the start of our three-night stay. When we got to our room on the 11th floor, the noise was constant. The beds appeared to be made with clean sheets at first glance; however, upon closer inspection, we found a toenail in the bed, which was extremely concerning and unhygienic. We then opened the bathroom door where we were greeted by an unexpected “guest”—a roach (see picture). To make matters worse, when I grabbed the toilet paper, there was what appeared to be feces already on it. I immediately went to the front desk, showed them photos, and spoke with the manager. After contacting the regional manager, they offered $25 off per night and moved us to a different room. Room #2 was no better—actually worse. It was even louder, the toilet was wobbly, the shower had rust stains, lamps didn’t work, and the nightstand outlets were unusable. Overall, this stay was extremely disappointing. The photos online are very misleading and do not reflect the actual condition of the hotel. At checkout, I was only refunded $50. The front desk manager claimed the $25 discount was only for two nights, not all three. At that point, I didn’t feel like arguing further. Unfortunately, since I booked through a third party, I couldn’t get a full refund."

"We had my elderly father in law with us on this stay and the staff went above and beyond to meet his needs! The evening clerk (Camila might be her name or very close to that 🤔) was very very kind and helpful! Definitely stay there again should the need arise!!"

"Staff were helpful and the heating/cooling systems worked great. "

"Everything was great"

"Nice classic hotel. Hallways and rooms a bit outdated"

"We had a lovely stay! The staff was really nice and April served a wonderful breakast! Would love to stay here again!"

"Room was nice and clean. Breakfast was good and lots to choose from. When we checked in there was a note saying pool and spa was closed. I ask woman at counter why she said pool was waiting on a part for heater and the hot tub was dirty and had to be drained and cleaned. I get the pool that’s out of your control but the hot tub could’ve been taken care of. Very disappointing…"

"Was close to everything room was clean "

"Clean room, friendly staff, close to airport, shuttle "