「Unfortunately, our stay was very disappointing.
When we arrived, the hotel could not find my daughter’s room reservation, even though I showed them both my reservation confirmation and proof of payment. The front desk was not helpful at all and made no effort to resolve the issue. As a result, my daughter had to stay in our room for the entire stay.
We were a group of six people, but the hotel only provided one key card per room. Since the key card was also required to use the elevator, this...