Koumi 4 Stars Hotels

"Parking was very convenient , staff was friendly and helpful , room was clean , food was tasty "

"perfect!"

"An excellent resort for an unique onsen experience and variety of food. This property is popular amongst travellers with young kids."

"Excellent hotel in every aspect. Only wish they had a nice gym area. Then it is perfect. "

"とてもよかったです。"

"This is a great escape from the city and offers many options for enjoying the area or if you have younger children, many play facilities are available. Staff is great as always at any Hoshino facility."

"Good"

"A lovely property! The house and rooms are very clean and well maintained. We thoroughly enjoyed our stay and will definitely book this property again should we visit in future."

"We loved our stay here. The staff was incredibly kind and attentive, and the room was beautiful. The entire hotel maintains a sort of romantic vintage feeling but has completely updated bathrooms and every sort of modern amenity one could need. I would highly recommend this place to anyone staying in Karuizawa. "

"非常棒的位置，服务和设施。服务一流。无论是Villa的接待人员还是滑雪场的工作人员态度都非常好，非常客气。前台的妹子都很漂亮，还兼当司机，有什么问题都非常耐心的回答，有一次电话里沟通不清还特地跑到别墅当面给我示范。租赁滑雪装备时工作人员也非常耐心的给我们一件件试穿，还主动叫车送我们回别墅。住villa的客人在度假村内无论去哪都可以叫专车接送，去车站和购物中心也有专车接送，其实距离也不远，后面都不好意思麻烦他们了，自己走过去。别墅非常温馨舒适，房间也大，我们一层楼别墅住6大1小也没觉的局促。滑完雪泡个温泉，到服务中心喝个免费下午茶，再回到别墅点起个火炉坐在摇椅上简直是神仙般的享受。唯一觉得差点的就是温泉的设施，进门就要脱鞋，一路赤脚走到二楼，更衣室地板都有水，不是很干净，也没有按摩椅，和专门的温泉酒店还是有差距，但也算不错了"

"A really old-fashioned Japanese onsen experience like nothing else. We ate in the Japanese restaurant one night and French the other evening. The food was fantastic. Rooms were comfortable but old fashioned. I would highly recommend the room with a private onsen - we saw tanuke (Japanese raccoon dogs) approach whilst we were bathing which was a really special experience. We hiked to the ridge (5 hours return) through a beautiful forest."

"I had a great stay, the host is super nice. Just Keep in mind that she does live downstairs so for people who want complete intimacy it might not be the right place but for me It was perfect. It felt like a homestay. The room was clean, large and cozy. The breakfast was delicious and homemade. 10/10"