“We stayed in this hotel for two consecutive nights, and unfortunately, our experience was not what we expected. Upon returning to our room at night, we discovered that it had not been cleaned. When we approached the staff to inquire about this, we were informed that cleaning services are only provided upon request, which was not clearly communicated to us during check-in.
We believe this lack of information may have been due to a language barrier, as the staff didn’t make this point clear……
“We stayed in this hotel for two consecutive nights, and unfortunately, our experience was not what we expected. Upon returning to our room at night, we discovered that it had not been cleaned. When we approached the staff to inquire about this, we were informed that cleaning services are only provided upon request, which was not clearly communicated to us during check-in.
We believe this lack of information may have been due to a language barrier, as the staff didn’t make this point clear……
KIN MING