Occidental 4 Stars Hotels

"This was our 3rd-time stay at this hotel. Overall, the facilities are great, particularly the microwaves on each floor just where the ice makers are. Our stay was marred by a not-so-minor snag involving booking via Hotels.com. I booked a "mobility room" with 2 queen beds because of a disability. The receptionist tried to give us a "regular room," but I insisted that I specifically booked a "mobility room." He informed me that Hotels.com "overbooked" the "mobility room." I protested that their hotel should be aware of this and that they should be checking all their bookings - we booked the room 10 days before our stay. It took almost half an hour to sort things out, but we eventually - and rightfully so- got the "mobility room" on the 3rd floor. However, it only has a king-size bed and a pull-out sofa bed in the room's foyer. The main differences between the regular rooms and the mobility room are: The bathroom in the mobility room is more spacious and has a low-side tub, while in the regular rooms, there are no bathtubs-only shower stalls. There's another LED TV in the area where the pull-out sofa bed is located. Better layout and roomier than regular rooms. Complaints: #1. Since "mobility rooms" are designed for people with disabilities, the bathroom lacked grab bars, particularly to get in and out of the bathtub. #2. The water pressure on the bathroom sink is very low. Overall, the entire place is relatively new, clean, and well-maintained. 4.5 of 5 stars."

"Our stay was great, including clean room and staff."

"Room was large and bed as okay, however the room never cooled down even though we set the thermostat at 65 degrees with the fan constantly blowing."

"LOUD! There was an event and we booked a family room. The noise kept waking the children after 10 pm. After the second phone call it got better and was able to get some sleep. Room was clean and spacious! The amenities were great. We have stayed here before and not had an issue though were always previously in a rear room not near lobby and the room where events are hosted. So next time will request a room at back of resort! "

"It was a wonderful experience "