South Beach 4 Stars Hotels

"We had a blast. The staff was amazing all the way around and treated us like family. We would go back in a heartbeat."

"Unfriendly front desk "

"Location is great but the property is worn down. It needs an update. "

"3rd stay , always impeccable"

"It was raining when I arrived. There isn’t any covered walkway to the room, so all my things including myself were soaked before I could get the room door to unlock due to the lock and handle was barely working. Once you enter the room, the door doesn’t lock well at all, so not feeling safe at all, especially with the room is accessible from outside and not where you have to go through the hotel lobby to get in the room. I tried calling the office multiple times, but no one answered. The bed isn’t soft at all, much like sleeping outdoors. I had a second night booked, but due to all this I cancelled it and left. I began to ask for a refund and the hotel declined it. hotels.com have been kind enough to offer me a voucher in its place of a refund so I’m just waiting on that to come through email. "

"Very friendly and professional staff in all hotel areas . Room and hotel impeccably clean. Restaurant and tiki bar excellent! We enjoyed a wonderful stay , looking forward to returning!"