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格拉斯米爾天鵝酒店的評價

4 out of 5
格拉斯米爾天鵝酒店
Keswick Road, Grasmere, Ambleside, England

評價

8.6

優異

10 分評分，優異；426 則評價中有 188 則" "
8 分評分，不錯；426 則評價中有 160 則" "
6 分評分，一般；426 則評價中有 59 則" "
4 分評分，欠佳；426 則評價中有 14 則" "
2 分評分，很差；426 則評價中有 5 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Shanfeng

讚好：整潔度、職員與服務和客房舒適度

10/10 優異

Tracy

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We had a really lovely three nights at The Swan. The staff were great, the food tremendous and we had a cracking room with with a view out to the hills. Highly recommended, we will return! Thank you
於 2024 年 4 月住了 3 晚
Guest Experience 於 2024年4月22日的回應
Thank you so much for the kind words. We loved reading about your time spent with us.

10/10 優異

Jill

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful old building, nice staff and food.
於 2024 年 3 月住了 2 晚
Guest Experience 於 2024年3月26日的回應
Thank you for taking the time to share your feedback. We would love to welcome you back soon.

6/10 一般

Kevin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Food was excellent but too many dogs allowed in the restaurant
於 2024 年 2 月住了 1 晚
Guest Experience 於 2024年3月5日的回應
Thank you for your feedback.

8/10 不錯

JO

讚好：設施服務
M
於 2024 年 2 月住了 1 晚
Guest Experience 於 2024年3月5日的回應
Thank you for your rating. We would love to welcome you back. :)

6/10 一般

Richard

讚好：整潔度
不滿：職員與服務
於 2024 年 2 月住了 1 晚
Guest Experience 於 2024年2月15日的回應
Thank you for taking the time to rate us.

8/10 不錯

Alan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Swan team 於 2024年1月25日的回應
Thank you for your review!

8/10 不錯

Gillian

讚好：整潔度、職員與服務和客房舒適度
Diamond wedding stay
We loved the refurbished bedroom very tastefully done &spacious The food was very good Staff friendly Only complaint was nobody to help elderly people to get their suitcases upstairs but apart from that we were very happy
於 2024 年 1 月住了 2 晚
Swan team 於 2024年1月25日的回應
Thank you for your positive feedback.All staff are readily available to help in any circumstances.I apologise this wasn't offered upon your arrival.We are, however, very glad you were happy with your stay overall!

10/10 優異

Neil

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very friendly and helpful staff
於 2024 年 1 月住了 1 晚
Swan team 於 2024年1月25日的回應
Thank you very much for a positive review!

8/10 不錯

Christopher

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room really quiet and dark which supported in getting a good nights sleep. Food and drinks nice and reasonably priced.
於 2024 年 1 月住了 2 晚
Swan team 於 2024年1月25日的回應
Thank you for your review!

10/10 優異

Terry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Christmas bolt hole
Great well located hotel to explore the Lakes from. Recently renovated and attractive decoration throughout. Busy Christmas period and staff worked really hard to keep everyone happy. Great for dogs as well!
於 2023 年 12 月住了 2 晚
Guest Experience 於 2024年1月16日的回應
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 優異

Amal

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Guest Experience 於 2024年1月16日的回應
Thank you for your rating. We hope to see you again soon.

10/10 優異

Leslie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Flawless! Can’t fault anything!
Amazing stay, that amazing we decided to extend our stay to another night! Can’t fault anything. Food is also great! Great dog friendly pub too. Will definitely recommend this place. We will sure be returning! Thank you
於 2023 年 11 月住了 1 晚
Guest Experience 於 2023年11月14日的回應
Thank you so much for your kid words. We would love to welcome you back soon.

10/10 優異

Bronwen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Food needs to improve, fantastic setting, brilliant staff, hotel upgraded to a high standard, the food let’s it down, especially the under cooked bacon & sausages at breakfast, & the greasy chips at dinner time.
於 2023 年 8 月住了 4 晚
Swan team 於 2023年10月17日的回應
thank you for your comments all feed back is welcome

10/10 優異

Stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous.😊We’ll be back.
於 2023 年 9 月住了 1 晚
Guest Experience 於 2023年9月28日的回應
We would love to welcome you back:)

10/10 優異

Neil

於 2023 年 9 月住了 2 晚
Guest Experience 於 2023年9月23日的回應
Thank you for your rating. We would love to welcome you back.

8/10 不錯

Maria

伴侶同遊
Staff were very helpful and pleasant
於 2023 年 9 月住了 1 晚
Guest Experience 於 2023年9月23日的回應
Thank you for your feedback. We would love to welcome you back.

10/10 優異

Philip R

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was clean and very walkable. The entire area was absolutely beautiful. The room was large and clean.
於 2023 年 9 月住了 1 晚
Guest Experience 於 2023年9月23日的回應
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

10/10 優異

Jake

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Top spot in the lakes
Excellent, friendly and helpful staff, lovely clean room. Great location, just a fab hotel!
於 2023 年 9 月住了 2 晚
Guest Experience 於 2023年9月23日的回應
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 優異

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable hotel
A very comfortable hotel in a beautiful area, within a short walk of Grasmere. Very helpful staff.
於 2023 年 9 月住了 4 晚
Guest Experience 於 2023年9月23日的回應
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 優異

Phil

於 2023 年 9 月住了 1 晚
Guest Experience 於 2023年9月23日的回應
Thank you for your rating. See you again soon.

6/10 一般

Terry

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Re my 2 star rating for staff and service - I would have given staff at least 4 stars (maybe 5 ) but for a hotel which has always been a slightly higher class hotel and considering the food and drink prices thinks it still is then coming down for a meal is an experience ! Want an aperitif ? Queue at the bar and get your own . Decide on what you want to eat ? Queue at the bar to order . Bottle of wine ( Minimum £26 ) queue at the bar for a bottle and wineglasses ! Breakfast ? find yourself a table and order your breakfast at the bar . It feels like a very expensive Wetherspoons ! My wife wanted a starter and a dessert , I wanted a main course so we asked if we could have the starter and my main served at the same time - No problem ! It didn't happen - they brought the starter and I sat expecting my main course . After 10 mins I asked about it and the waitress dashed off to get my meal - 10 mins later I got it , my wife had finished eating ! the pie was very nice but the carrots , broccoli and french beans hadn't seen a pan - I couldn't cut them with the knife ! So a bit disappointing I'm afraid .
於 2023 年 8 月住了 1 晚
Guest Experience 於 2023年9月23日的回應
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 優異

Louisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely, comfortable stay
Lovely hotel, in a great location, that’s easily walkable to the local village, Grasmere. Very comfortable bed and good sized room. Really nice breakfasts each morning, that set you up for the day! We really liked Wordsworth’s chair too!
於 2023 年 8 月住了 3 晚
Guest Experience 於 2023年9月23日的回應
Thank you so much for your recent review. It made our day!

8/10 不錯

Karen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was pleased that we were able to switch from a rear facing room to the front of the building. Best room views are at front of the hotel but as they’re next to a busy road which could sometimes be a bit noisy it would not suit everyone. Room was spacious and comfortable. Bathroom was fabulous. Food was good and I liked the policy of trading a morning room clean/bed made service the next day for a free drink each at the bar. We aren’t messy anyway, just shook duvet and plumped up pillows so wasn’t an inconvenience.
於 2023 年 8 月住了 2 晚
Guest Experience 於 2023年9月23日的回應
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

6/10 一般

Mal

讚好：整潔度、住宿狀況和客房舒適度
Lovely hotel, except catering.
A superb hotel in a great location, very well fitted out with quality fittings. Somewhat confusing with high end menus - posh words, but many items not available, ended up ordering burgers! Which could have come from McD presented on an otherwise empty plate! The posh pie of the day was cheese and onion! A very wordy chicken dish was a chicken leg on top of mash. Come on, get your catering sorted, the condiments and cutlery trays on the table were very ‘greasy spoon’ like. We ate in another hotel of the same chain locally which was very good.
於 2023 年 8 月住了 3 晚
Guest Experience 於 2023年8月14日的回應
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 優異

Regina (Central)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Guest Experience 於 2023年8月7日的回應
Thank you for your rating. We hope to see you again soon.

10/10 優異

ANDREW

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚
Guest Experience 於 2023年7月31日的回應
Thank you so much for your rating. See you again soon.

10/10 優異

SMRITY

讚好：整潔度、職員與服務和設施服務
Good facility and friendly staff
於 2023 年 7 月住了 2 晚
Guest Experience 於 2023年7月31日的回應
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 優異

christopher

於 2023 年 7 月住了 2 晚
Guest Experience 於 2023年7月31日的回應
Thank you for your rating. See you again soon.

10/10 優異

Emily

於 2023 年 7 月住了 2 晚
Guest Experience 於 2023年7月12日的回應
Thank you so much for your rating. We would love to see you again soon.

8/10 不錯

Joshua

於 2023 年 6 月住了 1 晚
Guest Experience 於 2023年7月12日的回應
Thank you for your rating. We hope to welcome you back.

6/10 一般

Ann-Marie

讚好：整潔度、住宿狀況和客房舒適度
We have stayed here before and enjoyed our stay as we did this time but there were a few changes in there is no restaurant as such and I forgot there was no lift. My fault but struggle with stairs. Food is provided but not a great selection on the menu.
於 2023 年 7 月住了 1 晚
Guest Experience 於 2023年7月5日的回應
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 優異

Phillip

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Guest Experience 於 2023年6月19日的回應
Thank you for your rating. See you again soon.

10/10 優異

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good break
Recently refurbished - work still ongoing in parts, but not an issue.
於 2023 年 6 月住了 2 晚
Guest Experience 於 2023年6月19日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back soon.

10/10 優異

Keeley

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Check in was easy. We had a family room, which was large and spacious. Very clean and well maintained. Dinner menu isn't extensive but there's enough to keep everyone happy, and what we had was delicious! Breakfast was very good too. Would definitely stay again!
於 2023 年 6 月住了 1 晚
Guest Experience 於 2023年6月12日的回應
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 不錯

Philip

於 2023 年 5 月住了 4 晚
Guest Experience 於 2023年6月12日的回應
Thank you for your rating. See you again soon.

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Perfect setting, tasteful interiors, great rooms and the best and most welcoming staff I’ve come across in a very long time. Will definitely be coming back. Excellent experience.
於 2023 年 4 月住了 1 晚
Guest Experience 於 2023年4月5日的回應
Thank you so much for your lovely feedback. We can't wait to welcome you back. :)

10/10 優異

Darren

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing place
Lovely pub/hotel with amazing food and great customer service. Can't wait to return.
於 2021 年 11 月住了 1 晚
Guest Experience 於 2021年11月18日的回應
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 不錯

John

讚好：職員與服務
不滿：住宿狀況
The Swan at Grasmere Overview
Staff where excellent! Environment friendly and hospitable- staff a credit to the hotel group. Room clean, tidy and comfortable room but general hotel furnishings a little tired and due for an upgrade which is actually happening. Food was limited but great. Would return especially when refurbished.
於 2021 年 11 月住了 2 晚
Guest Experience 於 2021年11月16日的回應
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back to show you the transformation.

10/10 優異

Marion

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay
Hotel was cosy and warm, staff were lovely and welcoming. Room was large, bed was comfortable and the bathroom was spacious. Ideal spot for touring Grasmere and the Lake District. Food was good and plentiful. Hotel is closing for a refurb which will only make it better.
於 2021 年 11 月住了 2 晚
Guest Experience 於 2021年11月16日的回應
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Inn
Beautiful room, lovely bed.. Restaurant menu limited but it is a 'pub with rooms'(an inn), now. Not sure why most of the starters were 'spicy', i.e. contained chilli, but they did. Bar well stocked with a couple of draught ales.Staff pleasant and very helpful. Hope to revisit after the re-furb.
於 2021 年 11 月住了 2 晚
Guest Experience 於 2021年11月16日的回應
Thank you for taking the time to send us your feedback, it is a pleasure to read some lovely comments regarding our staff and Inn. All feedback is encouraged, we are always looking at ways to improve our customer experience. I will ensure the team are in receipt of your kind words and your feedback will be reviewed. We hope to see you again very soon.

10/10 優異

Craig

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mr and mrs plumbley
Was really nice the hotel staff was really friendly and can’t wait to return after the refurb 😊
於 2021 年 10 月住了 5 晚
Guest Experience 於 2021年11月4日的回應
Thank you for taking the time to share your feedback. We can't wait to show you the transformation. :)

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cumbria's wettest weekend spent at The Swan.
A fairly traditional country hotel with plenty of history. Well situated for getting around the central lake district. Clean and comfortable with helpful and friendly staff. A low-key and informal feel which we found pleasant and relaxing. Food was good and not too expensive.
於 2021 年 10 月住了 3 晚
Guest Experience 於 2021年11月2日的回應
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 不錯

David

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 3 晚
Guest Experience 於 2021年11月1日的回應
Thank you for rating. It is gratefully appreciated. We look forward to seeing you again soon.

8/10 不錯

Deborah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect for a short break
Very nice, friendly hotel. Free onsite parking and less than 10 minute stroll into Grasmere. Room was clean and comfortable and the restaurant had a good choice of delicious meals. The staff worked incredibly hard and are a credit to the place.
於 2021 年 10 月住了 2 晚
Guest Experience 於 2021年11月1日的回應
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on. We hope to welcome you back in the future.

10/10 優異

PHIL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 3 晚
Guest Experience 於 2021年11月1日的回應
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

4/10 欠佳

Stephanie

不滿：整潔度、住宿狀況和客房舒適度
Hotel room was dirty, dated and cold
於 2021 年 10 月住了 1 晚
Guest Experience 於 2021年11月1日的回應
Thank you for your feedback. I apologise if we were unable to meet your expectations on your recent visit. Guest satisfaction is a top priority of ours, we always encourage guests to notify us of anything they may need so we have the chance to correct it. We hope to see you again and provide you will our true experience.

8/10 不錯

Chris

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
3 night stay
Very enjoyable stay , the Swan was clean and friendly the food and service were good. We also loved the location.
於 2021 年 10 月住了 2 晚
Guest Experience 於 2021年10月19日的回應
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 優異

Lucia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Walking Trip, Grassmere, The Swan
The staff at the Swan were very friendly and helpful. The room was big, very clean and really comfortable. Would definitely recommend
於 2021 年 10 月住了 3 晚
Guest Experience 於 2021年10月18日的回應
Thank you for taking the time and share your experience with us. I will ensure your kind comments are passed on to the team and we look forward to welcoming you back soon.

8/10 不錯

Gabriele

讚好：職員與服務
Very nice place and kind people!
於 2021 年 10 月住了 5 晚
Guest Experience 於 2021年10月16日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back soon.