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"Host Saiko was lovely, very helpful and super fun to have a chat and laugh with! We had a large group and she was very accommodating, we really enjoyed her company! Our room was clean, spacious and cozy! Breakfast and coffee was provided each morning which was great! Thanks for having us, we will definitely be back!! "

"Great location! Clean and comfortable room"

"Clean room, "

"Clean comfortable room. Perfect for one night passing through Nagano "

"Great selection of toiletries, free Japanese breakfast in the morning was excellent. Room had everything we needed, thoughtful touches including fabric deodorizer, usb port, flashlight, door stopper, and reading light."

"The staff helped us during every step of our stay. Amazing outdoor onsen. Particularly loved the breakfast which offers Japanese cuisine as well as the more typical continental options. Very spacious rooms. Also worth mentioning the hotel is right outside Nagano station as well as several great restaurants, which we found quite practical."

"The room was comfortable. They even had a choice of pillows. The breakfast (Japanese and Western choices) was EXCELLENT, featuring regional specialties in a tatami dining room with a city view. The location was convenient, near the train station, with many nearby dining and shoppping options. We would definitely stay there again when in Nagano. "

"Staff was very nice and very helpful. We arranged pick up and drop of from transportation hubs through them"

"Room was clean and with great amenities. Super friendly staff. Hotel is in a fantastic location. "